IT Service Desk Advisor

TN United Kingdom; Skipton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading building society as an IT Service Desk Analyst in Skipton, where you'll support colleagues and customers with technical issues. This role offers a vibrant work environment, hybrid working options, and a focus on personal development, making it a great opportunity for those looking to grow in IT.

Benefits

Annual discretionary bonus scheme

25 days standard annual leave + bank holidays

Matching employer pension contribution (up to 10%)

Private medical insurance

Health and wellbeing benefits

Qualifications

• Background in IT through roles, education, or hands-on experience.
• Experience with SLAs or in an IT support/helpdesk environment is a plus.

Responsibilities

• Handle inbound calls and emails as the first point of contact for technical issues.
• Provide diagnosis, resolution, and escalation of incidents and requests.

Skills

Customer Service

IT Support

Communication

Education

IT-related education or experience

Job description

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An exciting opportunity has arisen for an individual who has a keen interest in IT, is value driven, and has customer service experience to join us as an IT Service Desk Analyst in our 1st line team. This is a close-knit, highly functioning department, and we desire a friendly and approachable person, with a focus on colleague and customer satisfaction.

To maintain our excellent service level, we need a skilled 1st line Service Team to support our colleagues. You will be responsible for delivering support to Skipton Building Society’s head office and branch network, working to agreed quality standards and processes.

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK. What makes us different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing new ideas on how we can keep customers at the heart of what we do.

Whatever your background and goals, we'll help you take the next step towards a better future.

What’s In It For You?

Skipton values work/life balance and supports hybrid and flexible working where possible. Our newly refurbished head office offers a vibrant, collaborative workspace.

Benefits include:

• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + 1 day per year of service up to 30 days
• Holiday trading scheme to buy/sell additional leave
• Matching employer pension contribution (up to 10%)
• Colleague mortgage (conditions apply)
• Salary sacrifice scheme for hybrid & electric cars
• Training and development opportunities
• Private medical insurance
• Diverse colleague networks, including Carers and Pride Alliance
• Health and wellbeing benefits: cycle to work, discounted gym membership

What Will You Be Doing?

You will work closely with colleagues across Head Office and nationwide branches, handling inbound calls and emails as the first point of contact for technical issues.

Your responsibilities include providing diagnosis, resolution, and escalation of incidents and requests, managing them within SLA standards or escalating appropriately.

You will collaborate with 2nd and 3rd line IT Support Teams to deliver excellent service, ensure incidents are logged accurately for reporting, and identify trends for further investigation.

What Do We Need From You?

If you have a background in IT through roles, education, or hands-on experience, that’s ideal. Experience with SLAs or in an IT support/helpdesk environment is a plus but not essential.

Excellent phone manner and enthusiasm to grow within a vibrant Technology team are important. We focus on personal development, and the Service Desk can be a springboard into other technical areas within the business.