IT Service Design Consultant

Advanced Resource Managers Ltd; England; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking an experienced IT Service Design Consultant for a 6-month contract in Luton. The ideal candidate will lead service readiness and transition activities for a large-scale Microsoft 365 Tenant Migration and Windows 11 upgrade program. Responsibilities include defining service design strategies and engaging with technical teams to ensure successful implementation. Strong experience in ITIL practices and Microsoft 365 services is required, with a competitive pay of up to £550 per day.

Qualifications

• Proven experience in IT Service Design and Transition roles within enterprise-scale programmes.
• Strong knowledge of Microsoft 365 services like Exchange Online, SharePoint, OneDrive, and Teams.
• Deep understanding of ITIL (v3/v4) practices.

Responsibilities

• Lead service readiness and transition activities for a Microsoft 365 Tenant Migration.
• Define and own the Service Design & Transition strategy for the project.
• Engage with teams to ensure services are documented and aligned to ITSM best practices.

Skills

IT Service Design

Microsoft 365 services

Service Transition

Stakeholder engagement

ITIL practices

Communication skills

Tools

ServiceNow

Remedy

Job description

IT Service Design Consultant

Luton

6 - Month Contract

Paying up to £550p/d (Outside IR35)

Responsibilities

• Lead service readiness and transition activities for a large-scale Microsoft 365 Tenant Migration and Windows 11 upgrade program.
• Define and own the Service Design & Transition strategy for the M365 tenant migration and Windows 11 upgrade.
• Engage with programme, technical, and operations teams to ensure new/changed services are fully documented, supportable, and aligned to ITSM best practices.
• Conduct impact assessments and readiness reviews across technical, process, and people dimensions.
• Develop and maintain Service Design Packages and Service Transition plans.
• Facilitate workshops with Service Owners, Architects, and Support Teams to agree service models, support boundaries, and escalation paths.
• Support UAT and hypercare phases by ensuring clear service desk processes and incident management readiness.
• Manage service acceptance criteria, ensuring successful transition into BAU operations.
• Provide reporting and assurance to programme leadership on service readiness and transition progress.

Experience required

• Proven experience in IT Service Design & Transition roles within enterprise-scale programmes.
• Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams).
• Familiarity with endpoint service transition for Windows 10-11 upgrades.
• Deep understanding of ITIL (v3/v4) practices, particularly Service Design, Service Transition, and Continual Service Improvement.
• Experience integrating new services into existing ITSM toolsets (ServiceNow, Remedy, or equivalent).
• Excellent stakeholder engagement and communication skills, bridging technical and operational teams.
• Experience delivering in M&A or complex migration environments.

We are an equal opportunities employer and welcome applications from all qualified candidates.