IT Service Design and Transition Coordinator/PM 29686

TN United Kingdom; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic IT Service Design and Transition Coordinator to join their London team. This hybrid role offers the opportunity to oversee service performance and delivery, ensuring exceptional support and customer satisfaction. You will collaborate with a team of specialists to enhance service levels, guiding projects and stakeholders while identifying risks and improving processes. If you're passionate about the fintech industry and ready to make a significant impact, this role is perfect for you. Join a forward-thinking company committed to innovation and excellence in service delivery.

Qualifications

• 3+ years in IT Service Design/Transition processes.
• 5+ years in fintech or financial services industry.
• Proven leadership managing multiple stakeholders.

Responsibilities

• Support projects and guide contributors for enhanced performance.
• Identify support teams and establish KPIs for services.
• Coordinate activities for optimal IT support.

Skills

IT Service Design

Project Management

Stakeholder Communication

Risk Management

Process Improvement

Analytical Skills

Leadership

Agile Methodologies

ITIL

Education

Bachelor's Degree

Tools

Salesforce

ServiceNow

Job description

The provided job description contains essential information but requires improvements in formatting, clarity, and conciseness for better readability and professionalism. I will organize the content with appropriate HTML tags, correct some typographical issues, and streamline the language while preserving all key details.

Below is the refined version:

IT Service Design and Transition Coordinator/PM 29686, London

Client: [Client Name]

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: cc3051a7e80c

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Position: IT Service Design and Transition Coordinator

Location: London

Duration: 12 months with potential extension

Pay Rate: £82 per day

Our high-profile banking client is seeking an experienced IT Service Design and Transition Coordinator to join their team. This hybrid role requires on-site work two days a week, during regular office hours.

Are you passionate about payments and eager to contribute to making your organization the largest and most-loved payments company in the world? Join us!

About the Team

We are looking for a dynamic Service Design and Transition Coordinator to oversee service performance and delivery, ensuring exceptional support and customer satisfaction. You will collaborate with a small team of specialists to maintain and improve service levels across the business.

Responsibilities

• Leadership: Support various projects and guide project contributors, providing training and support to enhance performance and professional growth.
• Service Design: Identify support teams, define their scope, and establish KPIs for new and updated services.
• Service Transition: Coordinate activities to prepare services for optimal IT support.
• Process Improvement: Continuously refine processes to better serve internal and external customers.
• Stakeholder Communication: Act as the main contact for stakeholders regarding SLAs, project updates, and service improvements.
• Risk Management: Identify risks in service delivery and develop mitigation strategies.
• Reporting and Analysis: Provide regular updates on project progress and service readiness, highlighting achievements and areas for improvement.

Qualifications

• Bachelor's degree required.
• At least 3+ years of experience in IT Service Design/Transition processes.
• Minimum 5+ years in the fintech or financial services industry.
• Proven leadership skills with experience managing multiple stakeholders.
• Strong understanding of ITIL and Agile methodologies.
• Excellent analytical and communication skills.

Preferred Skills

• Experience with service management tools like Salesforce, ServiceNow, etc.
• Relevant certifications such as ITIL Cert 4.
• Incident Management experience.
• Fluency in Spanish.

What We Offer

Details to be provided.

If you do not hear back within 48 hours, please consider your application not shortlisted.

Pontoon/Adecco is committed to diversity and inclusion, welcoming talents from all backgrounds to thrive in our environment.