IT Service Delivery Manager – ITIL

TN United Kingdom; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive IT Service Delivery Manager to lead the creation of an ITIL service delivery framework. This role emphasizes service delivery, strategy consolidation, and continuous improvement within a global tech company. Candidates will enjoy significant autonomy and growth potential while engaging with external customers and managing change control. The position offers excellent training, respect, and a promising future in a supportive environment. Ideal for those passionate about IT service operations, this office-based role provides a competitive salary and benefits, making it an exciting opportunity for driven professionals.

Benefits

Pension

Medical benefits

25 days holiday

Qualifications

• Extensive ITIL experience with a proactive approach.
• Ability to demonstrate project execution from inception to completion.

Responsibilities

• Developing and maintaining a fully operational ITIL service environment.
• Managing change control and problem management in dynamic IT settings.

Skills

ITIL

Customer-centric approach

Engaging communication

Stakeholder management

Analytical thinking

Visual presentation skills

Job description

IT Service Delivery Manager – ITIL, Manchester

Client: Ascent People

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2e1f08d08bfc

Job Views: 12

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Description

We are seeking a Service Delivery Manager with expertise in IT Service Operations, ITIL v4, Change Control, Incident & Problem Management, and continuous improvement within MSP or Software House environments. The role involves creating and leading an ITIL service delivery framework, reporting to the Head of Projects, and focusing on service delivery, strategy consolidation, and ongoing enhancement. This is a non-man-management role but offers significant autonomy and growth potential.

Key responsibilities include:

• Developing and maintaining a fully operational ITIL service environment
• Engaging with external customers effectively
• Managing change control and problem management in dynamic IT settings

Ideal candidates will have extensive ITIL experience, a proactive approach, and the ability to demonstrate real-world project execution from inception to completion. The role offers excellent training, respect, autonomy, and a promising future.

Essential skills include: ITIL, customer-centric approach, engaging communication, stakeholder management, analytical thinking, and visual presentation skills.

This position is office-based with a salary up to £80K, including pension, medical benefits, 25 days holiday, and a 40-hour workweek. It is suitable for candidates commuting from Wigan, South Manchester, Liverpool, and Warrington. Interviews will be conducted onsite ASAP.

The client is a global tech company investing in technology, products, training, and career development. Note: The client does not provide sponsorship.