IT Service Delivery Manager

Electricity North West; Preston; On-site; GBP 50,000 - 70,000; Full time

Job summary

Electricity North West seeks an IT Service Delivery Manager to ensure reliable IT service delivery. The role includes leading a Service Management team, managing incidents, and supporting IT projects to enhance operations. The position offers a competitive salary and various employee benefits in a diverse and inclusive workplace.

Benefits

Annual bonus scheme

25 days annual leave increasing with service

Car allowance

Private Healthcare

Employee discounts

Contributory pension scheme

Employee assistance programme

Opportunities for professional development

Qualifications

• Proven experience in IT Service delivery roles.
• Extensive experience managing IT suppliers.
• Experience leading high-performing teams.

Responsibilities

• Ensure seamless delivery of IT services.
• Lead Service Management team and manage major incidents.
• Support IT projects and ensure smooth service transitions.

Skills

Stakeholder management

Communication skills

Customer awareness

Education

Degree in Computer Science, Information Systems, or related field

ITIL V3/V4 Qualification

Tools

Ivanti ITSM

O365 applications

Job description

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine, who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our IT Service Delivery Team has a fantastic opportunity for an IT Service Delivery Manager to join them in Preston.

Our Role

The IT Service Delivery Manager is a key role responsible for ensuring the seamless delivery of IT services to the ENWL business. The role will lead a small Service Management team and apply best practice governance to ensure ENWL’s IT systems and services remain reliable, leading on IT Major incidents and keeping stakeholders informed of disruptions.

The role will also support IT and business-led projects to ensure smooth delivery and effective transition of services into business-as-usual operations.

What We’re Looking For

• Proven experience in a similar IT Service delivery role
• Experience supporting large Programmes and Projects and Service Introduction processes
• A degree in Computer Science, Information Systems, or related field
• ITIL V3/V4 Qualification - expert preferred
• Experience leading high-performing teams
• Managing IT suppliers experience
• Excellent stakeholder management and communication skills across all levels
• Experience writing technical service reports
• Experience creating and delivering continual service improvement methodologies
• Experience managing responses to major disruptive events and activating BC/DR/Incident or Crisis Management Plans
• Extensive experience with O365 applications
• Experience using Ivanti ITSM or similar tools
• Good customer awareness with the ability to influence and educate at Senior Manager level

What We’re Offering

As a vital team member, we offer a competitive salary and a passionate, welcoming team environment. Our benefits include:

• An annual bonus scheme
• 25 days annual leave increasing with service
• Car allowance
• Private Healthcare
• Employee discounts through our rewards portal
• Market-leading contributory pension scheme
• Employee assistance programme
• Opportunities for professional development

We are committed to creating a diverse and inclusive workplace where everyone can thrive and reach their full potential. We value differences as a strength.

For application support or adjustments, contact our Recruitment team at [e-mail] or call 0845 366 0092 (option 2).

Note: All offers are conditional upon successful pre-employment checks, including references, BS7858 checks, and a drug & alcohol test.

We reserve the right to close this vacancy early.

We do not accept speculative CVs from agencies. Any received will be considered the agency’s claim, and no fee will be payable.