IT Service Delivery Manager

ENWL; Preston; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join a leading company as an IT Service Delivery Manager in Preston, where you'll ensure seamless IT service delivery and support innovative projects. This role involves managing service delivery teams and enhancing IT systems, all while fostering a collaborative and inclusive work environment. Benefits include competitive salary, professional development, and generous leave policies.

Benefits

25 days annual leave increasing with length of service

Employee rewards portal with discounts

Market-leading contributory pension scheme

Employee assistance programme

Professional development opportunities

Qualifications

• Proven experience supporting large Programmes and Projects.
• Expert in ITIL V3/V4.
• Experience managing high performing teams.

Responsibilities

• Ensuring IT services are seamlessly delivered to the business.
• Leading a small Service Management team.
• Supporting IT and business lead projects for smooth delivery.

Skills

Stakeholder management

Communication

Service improvement methodology

Customer awareness

Education

Degree in Computer Science

ITIL V3/V4 Qualified

Tools

O365 suite

Ivanti ITSM toolset

Job description

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We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our IT Service Delivery Team has a fantastic opportunity for an IT Service Delivery Manager to join them in Preston.

Our Role

The IT Service Delivery Manager is a key role and is responsible for ensuring the IT services are seamlessly delivered to the ENWL business.

The role will lead a small Service Management team and will apply best practice governance to ensure ENWL’s IT systems and services remain reliable for the business, leading where appropriate on IT Major incidents and ensuring key stakeholders are kept informed of any disruption to services.

In addition, the role will support IT and business lead projects to ensure smooth project delivery and effective transition of services into business-as-usual operations.

What we’re looking for

• Proven experience supporting large Programmes and Projects and Service Introduction processes;
• A degree in Computer Science, Information Systems, or a related field;
• ITIL V3/V4 Qualified - expert preferred;
• Proven experience leading high performing teams;
• Excellent stakeholder management and communication skills across all levels;
• Experience in writing technical service reports;
• Experience in creating and delivering continual service improvement methodology;
• Experience in performing audits or experience in managing and coordinating the response to a major, unplanned disruptive event that required activation of the BC/DR/Incident or Crisis Management Plans;
• Vast experience with O365 suite of applications;
• Experience in using Ivanti ITSM toolset or similar;
• Good customer awareness with the ability to influence and educate at Senior Manager level.

What we’re offering

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

• 25 days annual leave increasing with length of service
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [emailprotected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, BS7858 checks and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.