IT Service Delivery Manager

Babcock Mission Critical Services España SA.; Oxford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading defense technology company in Oxford is seeking an IT Service Delivery Manager to ensure seamless IT service delivery while managing a dedicated support team. The ideal candidate will have strong stakeholder management skills and experience in business analysis. This full-time role offers competitive salary and hybrid working arrangements, with three days onsite and two days from home.

Benefits

Matched contribution pension scheme

Access to Digital GP and health consultations

Employee share scheme

Holiday Trading option

'Be Kind Day' for volunteering

Qualifications

• Experience writing reports and presenting findings.
• Business analysis or requirements management experience.
• Strong understanding of IT business applications.
• Experience managing IT budgets or negotiations.

Responsibilities

• Manage customer relationships through executive communication.
• Act as a key escalation point for IT services.
• Participate in service transition activities for smooth delivery.
• Collaborate with teams to develop proposals.

Skills

Experience writing reports for senior stakeholders

Business analysis or requirements management

Strong understanding of IT and its business applications

Experience managing IT budgets or participating in commercial negotiations

Education

ITIL Foundation or Practitioner

Job description

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IT Service Delivery Manager

Location:

Oxford, GB, OX18 3LX

Onsite or Hybrid: Hybrid

Job Title: IT Service Delivery Manager

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF67380

Lead the Future of Defence Technology

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a IT Service Delivery Manager.

The role

As a ITService Delivery Manager, you’ll have a role that’s out of the ordinary. You’ll be the key interface between Airtanker and Babcock Corporate Services, ensuring seamless delivery of IT services, managing transitions of new solutions and leading a dedicated on-site support team.

Day-to-day, you’ll be managing customer relationships through executive communication and stakeholder engagement.

• Acting as a key escalation point and supporting cost-effective use of IT services
• Participating in service transition activities to ensure smooth delivery
• Collaborating with internal teams to develop proposals and meet operational needs
• Producing project briefs and software requests aligned with sector standards

This role is full time, 37.5 hours per week and provides hybrid working arrangements with three days onsite and two days working from home.

Essential experience of the IT Service Delivery Manager:

• Experience writing reports for senior stakeholders and presenting findings
• Business analysis or requirements management
• Strong understanding of IT and its business applications
• Experience managing IT budgets or participating in commercial negotiations

Qualifications for the Service Delivery Manager:

• ITIL Foundation or Practitioner is desirable

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available atUnited Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) .

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Flexible locations

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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