IT Service Delivery Manager

Harrods; London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A luxury department store in London is seeking an IT Service Delivery Manager to ensure effective service delivery and operational performance in their IT department. The ideal candidate will have ITIL certification, strong communication skills, and experience managing major incidents. This role involves driving service management processes and collaborating with project managers and support teams. A competitive benefits package and flexible working options are offered.

Benefits

Company pension

Flexible working

25 days' holiday

Birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• In-depth understanding of operational environments and technologies.
• Experience in managing major incidents and releases.
• Experience in designing and managing the transition of services.

Responsibilities

• Responsible for operational management and improvement of service management processes.
• Drive efficiency and effectiveness of service management processes.
• Educate stakeholders on ITSM functions and processes.

Skills

ITIL certification

Effective communication skills

Ability to influence stakeholders

Job description

IT Service Delivery Manager

We are looking for a IT Service Delivery Manager to join our team at Harrods. This role will be responsible for ensuring the services that IT deliver meet business needs and perform to expected service levels across a specific domain.

About The Role

The IT Service Delivery Manager will own the service delivery and operational performance of a portfolio of services that underpins the Harrods business capabilities within a specific domain. As part of this role you will need to be on call which is done on a rota basis in the team, normal working hours will be 9-5pm.

This role is 3 days in the office

You will:

• Be responsible for the operational management and improvement of core service management processes, particularly major incident, problem management, change management and release management.
• Drive the efficiency and effectiveness of our service management processes, managing any risk to the operational service
• Educate and evangelise the ITSM functions and processes to our stakeholders and peers
• Work in close collaboration with the project managers, service owners and functional support teams to identify and implement service

About You

Our ideal candidate will have an in-depth understanding of operational environments and technologies, as well as service design skills and experience of managing major incidents and releases. You will also have Previous experience in designing and managing the transition of services

You will need to have;

• ITIL certification
• Effective communication skills
• Ability to influence stakeholders and bring people together to discuss shared objectives is highly desirable.
• Previous functional experience of managing major incidents, problems and releases.
• Previous experience

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Harrods reserve the right to close applications early if we receive a high number of applications for this role

Additional Information:

Time Type:

Permanent

Department:

IT Service Management (Sanjeev Khinder)