IT Service Delivery Manager

NHS; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading healthcare provider in London is seeking an experienced IT Service Delivery Manager to manage operational services within the organization. Responsibilities include providing leadership in IT operations, ensuring the quality of service delivery, and building relationships with key stakeholders. Candidates must have a BSc in IT or relevant field and excellent analytical skills. This role offers a dynamic work environment and the opportunity to enhance service delivery in a reputable healthcare setting.

Qualifications

• Strong analytical skills with decision-making ability.
• Ability to work as part of a multi-disciplinary team.
• Good keyboard and IT-related skills.

Responsibilities

• Provide proactive leadership within IT operations.
• Ensure high-quality support from Customer Service personnel.
• Meet SLAs for calls, tickets, and deliverables.
• Participate in projects and manage service delivery.
• Build relationships with department heads and end-users.

Skills

Service Transition

IT Service Management

Cloud Computing

Cyber Security

Data Management

Applications Management

Infrastructure Management

Education

BSc in scientific or IT subject

Min of 4 GCSEs including English and Mathematics

Job description

Go back The Hospital of St John and St Elizabeth

IT Service Delivery Manager

The closing date is 20 October 2025

Candidates are advised to apply directly using the followinglink:

https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=d9768191-7009-4238-9de0-7feb79a44ba7

Please note, only applications received through the employer'swebsite will be reviewed.

We are seeking an experienced IT Service Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for our information technology function as well as acting as a primary interface with our key stakeholders. As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. Excellent experience in Service Transition and improvements within IT Services. Must have high-level experience across Applications, Infrastructure, Data, Cloud, Architecture, and Cyber Security.

Main duties of the job

Support and development of all IT service delivery functions and processes. To assist in maintaining the confidentiality, integrity and availability of the information assets by employing robust, best practices in managing and supporting systems and services.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.

Job responsibilities

• Provide a proactive leadership role within IT operations.
• Ensure that the Customer Service and Service delivery personnel perform their duties to provide high-quality support.
• Ensure that SLAs are met for calls, tickets and other deliverables.
• Participate in projects and service delivery.
• Coordinate with Service delivery managers and local support personnel.
• Provide reports, updates and feedback from time to time, as requested.
• To build relationships with heads of departments, consultants and all end-users throughout the organisation.
• To provide a physically present and visible management presence to represent IT positively within the organisation
• To enhance the department's reputation and improve its service's credibility.
• To monitor, manage and take ownership of the delivery of IT services by external contractors and third-party/outsource providers.

Person Specification

Criteria

• Min of 4 GCSEs or equivalent (including English and Mathematics
• BSc in scientific or IT subject or equivalent qualification
• Ability to work as part of a multi-disciplinary team
• Good keyboard and IT-related skills
• Analytical approach and the ability to make appropriate decisions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Hospital of St John and St Elizabeth