IT Service Delivery Manager

Hunter Selection; Cheltenham; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A public body in Gloucestershire seeks an IT Service Delivery Manager to oversee ICT platform delivery and performance. This strategic role involves managing service integration, stakeholder engagement, and driving continuous improvement. Competitive salary and benefits are offered, making it an attractive opportunity for experienced professionals.

Benefits

24 days + bank holiday

Enhanced maternity leave

Local government pension scheme

Purchase up to 10 days holiday

Employee wellbeing

Cycle to Work scheme

Discounted gym

Blue light discount

Qualifications

• Proven experience managing large-scale ICT systems/services.
• Excellent understanding of service management frameworks and compliance.
• Confident leadership and the ability to represent the organisation publicly.

Responsibilities

• Manage delivery, performance, and development of ICT platforms.
• Oversee SLAs, KPIs, and continuous improvements.
• Act as the primary service owner across critical business systems.

Skills

Stakeholder engagement

Service governance

Leadership

GDPR/data protection

Cyber security

Project management

ITIL

Tools

RMS

Pronto

Job description

IT Service Delivery Manager - Hybrid (Gloucestershire) - 45,000 - 55,000 + Excellent Benefits

I'm seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you'll manage service delivery, drive improvements, and ensure systems meet operational and organisational needs.

Benefits:

• 24 days + bank holiday (increases with length of service)
• Enhanced maternity leave
• Local government pension scheme
• Purchase up to 10 days holiday
• Employee wellbeing
• Cycle to Work scheme
• Discounted gum
• Blue light discount

Requirements of the IT Service Delivery Manager:

• Act as the primary service owner and decision-maker across critical business systems
• Lead user groups and represent the organisation at regional and national collaboration meetings
• Drive system performance, functionality improvements, and service integration across departments
• Own change governance, risk escalation, and compliance processes
• Liaise with suppliers, delivery teams, and governance functions to align with operational and national strategies
• Oversee SLAs, KPIs, and continuous improvement across the core digital policing ecosystem
• Partner with Learning & Development teams to support training, user adoption, and cultural alignment

What You'll Bring:

• Proven experience managing large-scale ICT systems or services in a complex environment
• Strong stakeholder engagement and service governance capability
• Excellent understanding of management systems like RMS (Niche), Pronto, or similar
• Familiarity with service management frameworks (e.g., ITIL), GDPR/data protection, and cyber security
• Project management exposure (Agile, PRINCE2)
• Confident leadership skills and ability to represent the organisation externally

If you are interested in this role or looking for something similar, please contact Alex directly on (url removed)

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.