IT Service Delivery Manager

TipTopJob; Cheltenham; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Une entreprise publique recherche un IT Service Delivery Manager pour gérer des plateformes ICT critiques. Ce post stratégique implique de diriger la livraison de services et d'assurer l'alignement avec les besoins opérationnels et organisationnels, tout en apportant des améliorations continues aux systèmes.

Benefits

24 jours + jours fériés

Congés maternité améliorés

Régime de pension du gouvernement local

Achat de jusqu'à 10 jours de congé

Programmes de bien-être des employés

Schéma Cycle to Work

Adhésion à un gymnase à prix réduit

Réduction Blue light

Qualifications

• Expérience prouvée dans la gestion de systèmes ICT à grande échelle.
• Compréhension solide des cadres de gestion de services (ex: ITIL).
• Compétences en leadership et en gouvernance de services.

Responsibilities

• Gérer la performance et la livraison des systèmes ICT critiques.
• Diriger les groupes d'utilisateurs et représenter l'organisation.
• Surveiller les SLA et les KPI pour l'amélioration continue.

Skills

Gestion des systèmes ICT

Engagement des parties prenantes

Gestion de services

Interopérabilité des systèmes

Gestion de projet

Cyber sécurité

Tools

RMS (Niche)

Pronto

Job description

IT Service Delivery Manager : Hybrid (Gloucestershire) : GBP45,000 : GBP55,000 + Excellent Benefits

I'm seeking an IT Service Delivery Manager for a public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you'll manage service delivery, drive improvements, and ensure systems meet operational and organisational needs.

Benefits

• 24 days + bank holidays (increases with length of service)
• Enhanced maternity leave
• Local government pension scheme
• Purchase up to 10 days holiday
• Employee wellbeing programs
• Cycle to Work scheme
• Discounted gym memberships
• Blue light discount

Requirements of the IT Service Delivery Manager

• Act as the primary service owner and decision-maker across critical business systems
• Lead user groups and represent the organisation at regional and national collaboration meetings
• Drive system performance, functionality improvements, and service integration across departments
• Own change governance, risk escalation, and compliance processes
• Liaise with suppliers, delivery teams, and governance functions to align with operational and national strategies
• Oversee SLAs, KPIs, and continuous improvement across the core digital policing ecosystem
• Partner with Learning and Development teams to support training, user adoption, and cultural alignment

What You'll Bring

• Proven experience managing large-scale ICT systems or services in a complex environment
• Strong stakeholder engagement and service governance capability
• Excellent understanding of management systems like RMS (Niche), Pronto, or similar
• Familiarity with service management frameworks (e.g., ITIL), GDPR/data protection, and cyber security
• Project management exposure (Agile, PRINCE2)
• Confident leadership skills and ability to represent the organisation externally

If you are interested in this role or looking for something similar, please contact Alex directly or click apply. Hunter Selection Limited is a recruitment consultancy with offices UK-wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology, and Service and Sales sectors.

Please note, as we receive a high volume of applications, we can only respond to applicants whose skills and qualifications match this position. No terminology in this advert is intended to discriminate against any of the protected characteristics under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.