IT Service Delivery Engineer

MASS; Little Paxton; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Buy or sell up to 5 days’ annual leave

Two pension schemes

Private Medical & Dental Insurance

Life Assurance up to 4 x salary

Electric/Hybrid Car leasing

Cycle to work

Retail discounts

CPD support

Annual Wellness Allowance

Job summary

MASS is seeking an IT Service Delivery Engineer to lead a team of Delivery Engineers while delivering secure, complex IT projects for customers and partners. Based in St Neots, the role combines people management with hands-on technical delivery across networks, servers and security.

Travel to UK customer sites is required, with some overseas trips. You will own tasking, monitor systems, provide 3rd line support, and contribute to solution design in a fast-paced environment.

Qualifications

• Proven line management experience supporting, developing and managing team performance.
• Extensive knowledge of Windows Server and Client technologies, including core domain services.
• Good understanding of networking fundamentals (firewalls, routers, switches).
• Experience in system design and integration following best practices.
• Working knowledge of virtualization technologies across multiple platforms.
• Experience troubleshooting and resolving complex hardware, software, and networking issues.
• Strong communication and stakeholder management skills with customers.
• Creative and practical approach to problem solving.
• Strong attention to detail.

Responsibilities

• Take ownership of technical tasking and IT project delivery within a customer contract.
• Monitory and maintaining critical systems and advanced networks.
• Provide 3rd line support and troubleshoot hardware, software and networking issues.
• Attend customer and technical planning meetings and contribute to solution design.
• Lead and develop a team of Delivery Engineers to achieve project goals.

Skills

Line management

Windows Server & Clients

Networking fundamentals

System design & integration

Virtualisation technologies

Troubleshooting complex hardware

Stakeholder management

Creative problem solving

Attention to detail

Job description

IT Service Delivery Engineer – St Neots (PE19) – Permanent – Full Time

• Salary £45,000 - £60,000 DOE
• 25 days annual leave (inclusive of up to 3 days December shut-down)
• Buy or sell up to 5 days’ annual leave
• Two pension schemes to choose from
• Private Medical & Dental Insurance + discounts for additional family members
• Life Assurance scheme up to 4 x salary
• Multiple Save schemes
• Electric/Hybrid Car leasing scheme
• Cycle to work scheme
• Retail discounts
• Continuous Professional development support
• Annual Wellness Allowance

Are you an experienced IT Engineer with proven line management experience, looking for a role where you can combine people management with hands‑on technical delivery?

Join our IT Service Delivery team, working on secure and technically challenging projects for MASS, our customers and industry partners. You’ll manage and develop a team of Delivery Engineers while applying your technical expertise across critical systems, advanced networks, IT projects and solution design.

With regular travel to UK customer sites, occasional overseas trips and some extended periods away from home, this varied role offers the opportunity to work in interesting environments, build strong customer relationships and make a real impact.

How you’ll support us

Working across a specified customer contract, you’ll take ownership of technical tasking and IT project delivery, balancing business impact, timescales, resources and security requirements.

Your day-to-day work will include monitoring and maintaining critical systems and advanced networks, providing 3rd line support and troubleshooting complex hardware, software and networking issues.

The invaluable experience you’ll bring, to help us achieve more

Your technical knowledge and forward-thinking approach will contribute to system design and solution architecture. You’ll also attend customer and technical planning meetings, using your expertise to help develop effective solutions and provide knowledgeable technical input.

Essential experience

• Proven line management experience, including supporting, developing and managing the performance of team members.
• Extensive knowledge of Windows Server and Client technologies, including core Windows domain services.
• A good understanding of networking fundamentals, including firewalls, routers and switches across multiple platforms.
• Experience of system design and integration, following best practice and Secure by Design methodologies.
• Working knowledge of virtualisation technologies across multiple platforms.Experience troubleshooting and resolving complex hardware, software and networking issues.
• Strong communication and stakeholder management skills, with the confidence to work directly with customers.
• A creative and practical approach to problem solving.
• Strong attention to detail.

Desirable experience

• Experience working with MoD or other secure, air-gapped networks.
• Project management experience.
• It would be great if you also have experience working in highly secure or security‑conscious environments, although what matters most is your technical expertise, leadership experience and ability to build positive relationships with both customers and colleagues.

Our non-negotiables

• A UK National and eligible to work in the UK
• Eligible to obtain and maintain a UK Government Security Check (SC) / Developed Vetting (DV)-level security clearance

Who is MASS?

MASS is an independent, global technology company, trusted by highly-secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you’re ready for digital transformation.

Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including, mental health first aiders and readily available support through our extensive employee assistance programme.

MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact.