IT Service and Operations Support (FTC)

Tetra Tech, Inc.; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consulting and engineering firm is seeking an IT Support professional for a fixed-term role in Leeds. Responsibilities include managing IT equipment orders and supporting staff with technical needs. Candidates should have strong skills in Microsoft Office and excellent organizational abilities. The position offers flexible working arrangements to promote work/life balance.

Qualifications

• Strong proficiency in Microsoft Word, Excel, and Outlook essential.
• Basic understanding of Active Directory; training available.
• Excellent organizational and time management skills required.

Responsibilities

• Order IT equipment such as laptops and peripherals.
• Manage the leaver process and track assets.
• Notify staff about IT requirements for travel.

Skills

Proficiency in Word

Proficiency in Excel

Proficiency in Outlook

Basic understanding of Active Directory

Excellent organizational skills

Strong communication skills

Ability to prioritize tasks

Teamwork ability

Discretion

Ability to follow processes

Job description

Tetra Tech Ltd is an ambitious and growing business, with IT at the heart of that growth agenda. Our IT team uses state-of-the-art technology both in terms of infrastructure and software, supported by outstanding processes to serve our global customer base. We are looking for an enthusiastic and committed individual to join our energetic team. This is a fixed-term contract to cover maternity leave, with a standard 37.5-hour workweek. The role will primarily be based at our Leeds Depot.

Your Role

Your responsibilities will include:

1. Ordering IT equipment such as laptops, mobiles, and peripherals.
2. Managing the leaver process, including disabling accounts and tracking assets.
3. Notifying staff of IT requirements when travelling abroad.
4. Communicating with customers to confirm hardware and software needs for new and replacement equipment.
5. Booking couriers for IT equipment delivery and collection.
6. Managing workload within the Tetra Tech global ticketing system.
7. Maintaining records on the global asset database.

Essential skills and qualities include:

• Proficiency in Word, Excel, and Outlook.
• A basic understanding of Active Directory (training will be provided).
• Excellent organizational and time management skills.
• Ability to prioritize tasks effectively and work under pressure.
• Strong communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Determination and energy to 'make things happen'.
• Discretion given the sensitive nature of some information.
• Ability to follow established processes.

Tetra Tech is a leading provider of high-end consulting and engineering services worldwide, combining global resources with local delivery in over 400 locations. We are committed to sustainability and resilience, leading with science to provide innovative solutions.

We are open to discussing flexible working arrangements, including reduced hours, flexible start and finish times, or compressed hours, to support work/life balance.