IT Service Analyst (m/f)

basebeyond; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global IT services company is seeking an IT Service Analyst to enhance their London team. In this role, you will handle technical support requests, manage IT hardware, and participate in exciting IT projects. Ideal candidates will have relevant IT training, customer service skills, and the flexibility to grow and adapt within a fast-paced international environment. You will work alongside motivated professionals and have opportunities for continuous development and company events.

Benefits

Flexible Working Hours

E-Learning Platform

Company Holidays on December 24th and 31st

Regular salary raises based on performance

Participate in company events

Dynamic international work environment

Qualifications

• Practical experience in IT support and ticketing systems is required.
• Proficient in Windows 10/11 and Microsoft 365 with network infrastructure skills.
• Fluency in English with good command of French and/or Dutch.

Responsibilities

• Manage error messages and queries, providing technical support.
• Procure and manage IT hardware, providing user briefings.
• Participate in IT projects like rollouts and migrations.

Skills

Customer Service Skills

Technical Proficiency

Flexibility

Education

IT training (e.g., IT Specialist for System Integration)

Tools

ServiceNow

Windows 10/11

Microsoft 365

Active Directory

Job description

Join to apply for the IT Service Analyst (m/f) role at BaseBeyond GmbH

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• Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
• On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
• User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
• IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.

Your mission

• Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
• On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
• User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
• IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.

Your profile

• Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
• IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
• Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
• Customer Service Skills: Excellent communication skills and a strong customer service orientation.
• Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
• Flexibility: Willingness to undertake occasional business trips.
• Language Skills: Fluency in English and you also have a good command of French and/or Dutch.

Your Benefits

• International Business Environment: Work in a dynamic, global company with ample growth opportunities.
• Company Holidays: Enjoy additional time off on December 24th and 31st.
• E-Learning Platform: Access a variety of training resources to support your professional and personal development.
• Flexible Working Hours: Enjoy flexible hours with a time account system.
• Company Events: Participate in engaging company events, including our annual Christmas Party.
• Salary Increases: Regular salary raises based on your performance .

About us

BaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.
With operations in over 100 locations, including London, Munich, Madrid, Dubai, and Cape Town, we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. BaseBeyond is guided by a future-oriented vision, pursuing continuous improvement and global reach. Since 2006 our openness to growth and progress, allowing us to leverage our core competencies in creating complex IT solutions through pragmatic and exclusive approaches.
Join us, where your analytical skills will help deliver the "wow" factor to our clients. With a strong focus on customer experience and a drive for innovative solutions, you'll contribute to our mission of delivering excellence everywhere.


What we take for granted

• A highly motivated, international team with a great work environment

• Regular, performance-oriented salary increases as a sign of our appreciation
  

• Trusting cooperation between all levels of the hierarchy

• The chance to grow with us and discover new horizons
  

We look forward to getting to know you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development

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