IT Service Analyst

Computerworld Personnel Ltd; Portishead Point; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company is seeking an experienced IT Service Analyst to join their collaborative team in Gloucestershire, with a focus on supporting key management systems. The role involves troubleshooting, ensuring security compliance, and collaborating with various technical teams. Offering a competitive salary of £30,000 to £35,000, along with excellent benefits including substantial holiday allowance and enhanced maternity leave.

Benefits

24 days + bank holiday (increases with service)

Enhanced maternity leave

Local government pension scheme

Purchase up to 10 days holiday

Cycle to Work scheme

Employee wellbeing programs

Discounted gym

Blue light discount

Qualifications

• Strong IT support experience in complex environments.
• Understanding of ITIL, service management, and change control processes.
• Experience supporting or administering Microsoft systems.

Responsibilities

• Providing frontline and back-end application support for Management Systems.
• Investigating incidents and resolving system issues.
• Collaborating with technical teams for service recovery.

Skills

Analytical skills

Troubleshooting

Stakeholder engagement

Security-conscious approach

Tools

Windows Server

M365

Active Directory

Group Policy

Job description

IT Service Analyst - Gloucester (Hybrid working) -£30,000 - £35,000 + Excellent Benefits

We're looking for an experienced IT Service Analyst to join a collaborative team supporting a core Management Systems and associated platforms used in fast-paced operational environments. You'll be a key player in ensuring the performance, security, and continuous improvement of these vital systems.

Benefits:

• 24 days + bank holiday (increases with length of service)
• Enhanced maternity leave
• Local government pension scheme
• Purchase up to 10 days holiday
• Employee wellbeing
• Cycle to Work scheme
• Discounted gum
• Blue light discount

Requirements for the IT Service Analyst:

• Providing frontline and back-end application support for a Management System and related platforms
• Investigating incidents, resolving system issues, and managing requests for change
• Collaborating with technical teams including developers, DBAs, and network support
• Monitoring performance and coordinating service recovery and updates
• Supporting security, compliance, and data management best practices
• Contributing to testing, release management, and early-life support for system upgrades
• Participating in out-of-hours support and occasionally representing the team at events

What You'll Bring as the IT Service Analyst:

• Strong IT support experience in complex environments
• Experience with Window o/s, Active Directory, Group Policy, M365.
• Familiarity with Records Management, or mobile data systems (e.g. Pronto) is ideal
• Understanding of ITIL, service management, and change control processes
• Excellent analytical, troubleshooting, and stakeholder engagement skills
• A methodical, security-conscious approach to issue resolution
• Experience supporting or administering Windows Server and Microsoft systems
• Awareness of GDPR, cyber security, and data protection practices

If you are interested in this role or looking for something similar, please contact Alex directly on [e-mail]

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.