IT Service Analyst

Hunter Selection; North Norfolk; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment consultancy is seeking an experienced IT Service Analyst for a hybrid role in North Norfolk, focusing on supporting core Management Systems and platforms. Candidates should have strong IT support experience and familiarity with Windows, Active Directory, and M365. Key responsibilities include application support, incident resolution, and performance monitoring. Benefits include 24 days holiday plus bank holidays, enhanced maternity leave, and more.

Benefits

24 days + bank holiday

Enhanced maternity leave

Local government pension scheme

Purchase up to 10 days holiday

Employee wellbeing

Cycle to Work scheme

Discounted gym

Blue light discount

Qualifications

• Strong IT support experience in complex environments.
• Understanding of ITIL, service management, and change control processes.
• Awareness of GDPR, cyber security, and data protection practices.

Responsibilities

• Providing frontline and back-end application support.
• Investigating incidents, resolving system issues, and managing change requests.
• Collaborating with technical teams including developers and network support.
• Monitoring performance and coordinating service recovery.
• Participating in out-of-hours support.

Skills

IT support experience

Window OS

Active Directory

Group Policy

M365

Analytical skills

Troubleshooting

Stakeholder engagement

Tools

Windows Server

Pronto

Job description

IT Service Analyst - Gloucester (Hybrid working) - 30,000 - 35,000 + Excellent Benefits

We're looking for an experienced IT Service Analyst to join a collaborative team supporting a core Management Systems and associated platforms used in fast-paced operational environments. You'll be a key player in ensuring the performance, security, and continuous improvement of these vital systems.

Benefits:

• 24 days + bank holiday (increases with length of service)
• Enhanced maternity leave
• Local government pension scheme
• Purchase up to 10 days holiday
• Employee wellbeing
• Cycle to Work scheme
• Discounted gum
• Blue light discount

Requirements for the IT Service Analyst:

• Providing frontline and back-end application support for a Management System and related platforms
• Investigating incidents, resolving system issues, and managing requests for change
• Collaborating with technical teams including developers, DBAs, and network support
• Monitoring performance and coordinating service recovery and updates
• Supporting security, compliance, and data management best practices
• Contributing to testing, release management, and early-life support for system upgrades
• Participating in out-of-hours support and occasionally representing the team at events

What You'll Bring as the IT Service Analyst:

• Strong IT support experience in complex environments
• Experience with Window o/s, Active Directory, Group Policy, M365.
• Familiarity with Records Management, or mobile data systems (e.g. Pronto) is ideal
• Understanding of ITIL, service management, and change control processes
• Excellent analytical, troubleshooting, and stakeholder engagement skills
• A methodical, security-conscious approach to issue resolution
• Experience supporting or administering Windows Server and Microsoft systems
• Awareness of GDPR, cyber security, and data protection practices

If you are interested in this role or looking for something similar, please contact Alex directly on (url removed)

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.