IT Service Analyst

Devyani International P Ltd; Chippenham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics provider is seeking an IT Service Analyst for a 12-month FTC to manage the procurement of IT hardware and support services. The role involves maintaining ITSM tools, managing procurement processes, and ensuring asset information is accurate. Strong customer service skills and the ability to work independently are essential. This position offers a hybrid work model with onsite requirements in Chippenham.

Benefits

Company pension scheme

Generous holidays

Cycle to work scheme

Onsite parking

Qualifications

• Experience within a similar role.
• Strong Customer Service skills.
• An understanding of finance and billing.
• Computer literate with a knowledge of MS Word and Excel.
• The ability to take ownership.
• Team player with a positive, enthusiastic attitude.

Responsibilities

• Managing the end-to-end procurement process for IT hardware.
• Maintaining the ITSM tool with accurate product information.
• Managing Team mailboxes and actioning queries.
• Creating and managing Assets for DaaS devices.
• Ensuring accuracy in order information and reports.

Skills

Customer Service skills

Interpersonal skills

Organisation skills

Communication skills

Problem-solving skills

Ownership

Team player

Initiative

Tools

MS Word

MS Excel

Job description

Overview

We are looking for an IT Service Analyst to join our team for a 12-month FTC. The IT Service Analyst will be responsible for managing the end-to-end procurement of all central IT hardware for the Wincanton business units, including asset management and requestor/supplier support on other services such as mobile phones and managed print.

The role is Monday to Friday, with hours between 08:00 to 16:00 or 09:00 to 17:00. It is hybrid, with a requirement to be onsite in Chippenham 1 to 2 days per week.

How will you contribute?

1. Maintaining the ITSM tool Request Form with all Products covered by DaaS, and Oracle Catalogue Supplier Punchouts to ensure accurate and appropriate products and information.
2. Ensuring that all additional Device Information, Policy Documents, and Data Sheets appropriate to DaaS items are kept up to date in the ITSM tool as Knowledge Base articles for End Users to consume.
3. Creating and maintaining all Order information relevant to ensure cross-charging of items to the correct profit centres, including any appropriate reports for IT Commercial on a weekly and/or monthly basis.
4. Managing the end-to-end lifecycle of the procurement process, managing requests in the ITSM tool, orders through Oracle Procurement, delivery, and receipting of orders.
5. Creating and managing Assets, either via automatic process or manual input/uploads, proactively validating discrepancies and updating Assets as per the solution.
6. Managing Team mailboxes and actioning and/or forwarding queries accordingly.
7. With DaaS devices, managing any equipment that is returned to HO that could be re-used, ensuring support is still active and devices meet all requirements, appropriately managed with build, cleaned, and on appropriate documentation for re-charges with IT Commercial.
8. DaaS devices cover but are not limited to: End User equipment, Operational Equipment, RF/AP Network, Mobile Devices (not work phones), and Visitor Management.

What will you bring?

• Experience within a similar role.
• Strong Customer Service skills.
• An understanding of finance and billing.
• Excellent interpersonal, organisation, and communication skills.
• Strong problem-solving skills; understands when to escalate issues.
• Computer literate with a knowledge of MS Word and Excel.
• The ability to take ownership.
• Team player with a positive, enthusiastic attitude.
• The ability to work on own initiative.

What do we offer?

Our Culture & Benefits

In addition to generous remuneration, we value our people and offer a friendly, safety-first working environment, along with benefits including a company pension scheme, generous holidays, cycle to work scheme, online discount platform, onsite parking, and more.

Our people are at the core of our business. We provide opportunities for career development, progression, training, and multi-skilling in a dynamic environment.

Our Commitment

We are committed to providing equality of opportunity for all employees. We strive for an inclusive environment where colleagues feel supported and valued, and can be their whole selves at work. We are proud of our diverse workforce and welcome your application.

Find out more: Wincanton champions a diverse workforce.