IT Security Operations Engineer

TN United Kingdom; Yeovil; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled 3rd Line Infrastructure Engineer to join their team in Yeovil. This exciting role involves managing network infrastructure, collaborating with a Cyber Security team, and ensuring compliance with service level agreements. The ideal candidate will possess strong troubleshooting skills and a solid understanding of Cisco and Microsoft technologies. You will thrive in a dynamic environment, providing technical support and documentation while working closely with both onsite and remote teams. If you are passionate about infrastructure and security, this opportunity is perfect for you.

Qualifications

• Experience with network infrastructure including Cisco and HP devices.
• Knowledge of Microsoft technologies such as Windows Server and Active Directory.

Responsibilities

• Maintain and administer network infrastructure and assist with security systems.
• Provide 3rd line technical support and liaise with Cyber Security team.

Skills

Network Infrastructure

Cisco Switches and Routers

Firewall Technologies

VPN Technologies

Microsoft Infrastructure Technologies

Troubleshooting Skills

Service Level Agreements (SLA)

Technical Documentation

Organisational Skills

Communication Skills

Tools

Nagios

Cacti

NeDi

Job description

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This role is to fulfil a requirement for an onsite skilled 3rd Line infrastructure engineer to work as part of a team managing the infrastructure and working with a Cyber Security team at a fixed Customer site based in Yeovil, Somerset.

The successful candidate will be responsible for the maintenance and administration of network infrastructure and assist in the support of security systems to ensure meet service level agreements. In addition, the role will also require liaising with a remote Cyber Security team and working to instruction.

The successful candidate:

• May be required to go on 24x7 "On-call" support rotation
• Have a valid UK driving license
• Must be SC Cleared or eligible and prepared to attain SC Clearance

DETAILED JOB DESCRIPTION:

• A good understanding and experience of network infrastructure, inc. Cisco switches and routers, HP Aruba switches, Cisco Wireless Controller and Access Points
• A good understanding and experience of Firewall technologies
• A good understanding and experience of working with VPN technologies
• Knowledge of Microsoft infrastructure technologies, inc. Windows Server, Active Directory, DNS, DHCP, NPS
• Work with SOC engineers to assist with Security remediation tasks and changes
• Strong troubleshooting skills
• Knowledge of help desk system and managing service requests / incidents / problems
• Respond to users with set service level agreements (SLA’s)
• Provide 3rd line technical support and assist 1st/2nd line support resolution
• Attention to detail and the ability to meet agreed build standards
• Ability to explain technical concepts and provide guidance to the Customer
• Ability to write technical documentation for all aspects of the technical infrastructure
• Good organisational and communication skills

DESIRABLE SKILLS/QUALIFICATIONS:

• Network support experience, inc. Cisco and HP
• Firewall maintenance and administration experience
• An understanding of VPN IPSEC & SSL
• A good knowledge of Microsoft infrastructure services
• Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
• Ability to work as part of an onsite team and also work with a remote team
• Network monitoring tools and performance monitoring (Nagios, Cacti, NeDi)