IT Security & Helpdesk Technician

PFM Intelligence Group; Redditch; On-site; GBP 30,000; Full time

Job description

IT Security & Helpdesk Technician – Join Our Dynamic Operations Team!

Are you tech-savvy, security-focused, and passionate about providing outstanding IT support? We’re seeking a proactive and skilled Security Technician to play a vital role within our Operations Team.

Why Join Us?

• Competitive Salary: £30,000 per annum plus additional pay for on-call responsibilities.
• Work-Life Balance: Enjoy structured working hours and early shifts.
• Career Growth: Ample opportunities for training and career advancement.
• Great Perks: BUPA private healthcare, 25 days annual leave, wellbeing budget, access to Perkbox, and a performance-based annual bonus.
• Supportive Environment: Join a friendly, close-knit team that values collaboration and innovation.

What You’ll Do:

• Provide essential first and second-line IT support to colleagues.
• Monitor, manage, and respond promptly to CCTV security system incidents.
• Operate our helpdesk, effectively resolving technical queries.
• Troubleshoot and maintain hardware, software, and network systems.
• Coordinate with third-party vendors for escalations and repairs.
• Contribute to security projects and ensure our systems remain robust, compliant, and efficient.
• Participate in an on-call rota, delivering responsive out-of-hours support when needed.

Who You Are:

• Experienced (minimum 3 years) in IT support, CCTV monitoring, Door Access Systems and helpdesk operations.
• Skilled at diagnosing and resolving technical issues promptly.
• Strong communicator who thrives under pressure and works well independently.
• Certified or trained in CompTIA, Microsoft, or relevant security systems (preferred).

Ready to advance your career in a role that truly makes a difference?

Apply now and become a key player in keeping our operations secure and efficient!