IT Second Line Support Engineer

Pharmaxo Healthcare; Corsham; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading healthcare provider in Corsham is seeking an experienced IT Second Line Support Engineer. The role involves managing support requests and mentoring 1st Line Support staff. Competitive salary of up to £35,000 depending on experience, with additional benefits including annual leave, a bonus scheme, and pension contributions. Join a skilled team committed to improving support services.

Benefits

Annual company bonus scheme

25 days annual leave

Pension contributions

Employee Assistance Programme

Life Assurance package

Qualifications

• Minimum two years of experience in IT Support at 2nd Line level.
• Experience in managing support requests via an ITSM platform.
• Ability to work independently and within a team.

Responsibilities

• Manage support requests via ITSM platform.
• Provide mentoring and advice to 1st Line Support.
• Drive continuous improvement for support services.

Skills

IT Support

Problem Resolution

Communication

Mentoring

Team Collaboration

Job description

About Us

The Pharmaxo Group is an award winning, market leading pharmaceutical and healthcare business that serves customers, patients and medical professionals across the UK. We are located in a modern manufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath. The Pharmaxo Group comprises:

• Bath ASU which produces thousands of aseptically (sterile) compounded injectable pharmaceutical products each day for hospitals and patients who are fighting cancer, living with chronic disease or in need of pain relief.
• Pharmaxo Healthcare which is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.
• Pharmaxo Scientific which develops the innovations in biotechnology, data and information technology that drive our businesses.

Your role

Working with colleagues throughout the business as well as external resources, you will be responsible for managing support requests via our ITSM platform, using your knowledge and experience at a 2nd Line level to take issues through to resolution or, where necessary, escalating with strong handover and troubleshooting detail.

As the primary escalation point for 1st Line Support you will provide a solid backbone to the support function offering mentoring and advice internally as well as a dependable communications link between the IT Infrastructure department, other business departments, partner service providers, suppliers, and customers.

You should be able to work independently as well as within teams and bring a flexible approach and attitude to the workplace that enables you to collaborate on support incidents with others. You will work as part of a close-knit and highly skilled team of IT Engineers as well as with other internal and external teams.

Your goals will include providing a continuous improvement approach to our support structure, updating processes, support documentation and the ITSM platform itself to enhance the services we provide and the experience of our customers. You will take ownership of and be proactive with assigned issues, recording problem and resolution information within both the ITSM platform and supporting documentation repositories, as required.

Full job description can be found here: IT Second Line Support Engineer JD.pdf

Benefits

• Annual salary: up to £35,000 (depending on experience)
• Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years’ service)
• Annual company bonus scheme (subject to scheme eligibility)
• Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%.
• Generous Life Assurance package
• Access to Employee Assistance Programme, counselling service and virtual GP service
• Pharmaxo Engage is our Reward & Recognition intranet which includes shopping discounts and benefits.

How to apply

Apply for this job

Closing Date: 31/10/2025

Location: Corsham

Department: IT

Job Title: IT Second Line Support Engineer

Salary: Up to £35,000 (depending on experience)

Experience

Two years of experience in IT Support at 2nd Line level within an enterprise environment.

City: Corsham

Country: United Kingdom