IT Retail Systems Consultant

Lidl; City Of London; Hybrid; GBP 49,000 - 71,000; Full time

Job summary

A leading retailer in London seeks an experienced IT professional for their Retail Solutions department. The role involves supporting store-related IT systems such as manned-checkouts and self-checkouts. Candidates should excel in communication and project management, with a solid understanding of incident management. This position offers a competitive salary and a hybrid working model, balancing office and home work. Join a diverse team dedicated to inclusion and professionalism.

Benefits

35 days holiday (pro rata)

10% in-store discount

Sabbatical

Enhanced family leave

Pension scheme

Qualifications

• Subject Matter Expert experience with IT systems.
• Experience in incident and change management.
• Ability to communicate between technical and functional teams.

Responsibilities

• Capture business requirements with cross-functional teams.
• Coordinate functional specifications for system enhancements.
• Provide expert level of 3rd line support.

Skills

Support for manned-checkouts

Support for self-checkouts

Support for card payments

Incident management

Change management

Effective communication

Project Management

Tools

PowerShell

Python

Job description

Overview

£49,500* - £70,400* per annum | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative and ready to make a tangible impact on where we work.

Just like you.

Our IT Retail Solutions department is looking for an experienced and driven professional, who has a passion for store related IT systems to join our team and build a career in a challenging yet rewarding environment.

Our IT Retail Solutions department is responsible for ensuring operations of various IT systems used within Lidl GB stores, including the identification, specification, and delivery of solutions to meet business requirements. The store solutions in scope include, but are not limited to, manned-checkouts, self-checkouts, and card payments.

At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you'll find the work/life balance you need to thrive.

What you'll do

• Collaborate with cross functional teams to capture business requirements.
• Collaborate with external suppliers to ensure obtained solutions and services are fit for purpose.
• Coordinate functional specifications for system developers, to support the implementation of system enhancements.
• Ensure the IT solutions technical capabilities are fully utilised and meets the end-users' expectations.
• Manage the full lifecycle of dedicated IT Solutions, including change management and deployment.
• Assess, plan, and implement business projects by taking on a Project Manager and/or Technical Lead role.
• Provide a professional and expert level of 3rd line support, ensuring timely resolution of technical issues.
• Create and maintain documentation, including system configuration, testing scripts, and knowledge base articles.
• Create and deliver presentations to key stakeholders.
• Provide 'out of hours' on call support on a rota basis (approx. 1 out of 6 weeks).
• Occasional local and overseas travel / overnight / weekend work due to off-site meetings, and system support.

What you'll need

• Subject Matter Expert experience of supporting at least one of the following systems: manned-checkouts, self-checkouts, or card payments.
• Experience of incident and change management within an ITIL environment.
• Experience in learning new systems and processes.
• The ability to demonstrate initiative and solution ownership.
• Experience in communicating with and acting as an interface between technical and functional teams.
• The ability to work both independently and as a team.
• Effective verbal and written communications skills are essential.
• Ability to build strong relationships with internal and external stakeholders.
• Project Management experience.
• PowerShell and/or Python experience would be desirable.
• UK driving licence is strongly preferred.

What you'll receive

• 35 days holiday (pro rata)
• 10% in-store discount
• Sabbatical
• Enhanced family leave
• Pension scheme
• Plus, more of the perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

*Includes a 10% non-contractual London weighting

**Additional payment for each complete week on OOH Support

If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.