IT Reporting Analyst

eir business talent; Belfast City District; On-site; GBP 40,000 - 60,000; Full time

Job summary

Health IT Reporting Analyst role at eir business talent in Belfast focuses on extracting data from ServiceNow and turning it into Power BI dashboards to drive IT decision-making and SLA visibility.

You will clean and model data, monitor uptime trends, and communicate insights to the Health Service Manager weekly and monthly.

Qualifications

• Familiarity with ITIL concepts and ticketing workflows.
• Advanced Excel skills for ad-hoc analysis (VLOOKUP, Pivot).
• Ability to translate technical numbers into clear visuals.
• Strong time management to meet daily/weekly/monthly deadlines.

Responsibilities

• Data extraction: query and extract ticket, asset, incident, and change data.
• Dashboard creation: design, build, and maintain interactive dashboards and reports.
• Metric tracking: monitor KPIs, SLA breaches, and system uptime trends.
• Data hygiene: clean, transform, and model raw IT data for accuracy.
• Stakeholder reporting: present weekly and monthly performance trends to Health Service Manager.

Skills

Data extraction

Dashboard design

KPI tracking

Data hygiene

Stakeholder reporting

ITIL familiarity

Excel advanced

Communication

Time management

Tools

Power BI

ServiceNow

Job description

Health IT Reporting Analyst

About the role

We are seeking a detail-oriented IT Reporting Analyst to manage our Health reports. In this role, you will bridge the gap between technical operations and service. You will extract critical data from ServiceNow and transform it into actionable insights using Power BI. Your reports will directly influence IT decision-making, track SLA compliance, and help optimize our infrastructure performance.

Expectations from the role

• Data Extraction: Query and extract ticket, asset, incident, and change management data.
• Dashboard Creation: Design, build, and maintain interactive dashboards and reports.
• Metric Tracking: Monitor Key Performance Indicators (KPIs), Service Level Agreement (SLA) breaches, and system uptime trends.
• Data Hygiene: Clean, transform, and model raw IT data to ensure absolute accuracy and consistency.
• Stakeholder Reporting: Present weekly and monthly performance trends clearly to Health Service Manager.

Requirements for a successful application

• Technical Understanding: Familiarity with basic ITIL frameworks, ticketing workflows, and IT infrastructure concepts.
• Analytical Mindset: Advanced Microsoft Excel skills for ad-hoc data analysis and VLOOKUP/Pivot Table operations.
• Communication: Ability to translate complex technical numbers into simple, easy-to-read visual charts.
• Time Management: Highly organized with the ability to meet strict daily, weekly, and monthly reporting deadlines.

Desirable Skills

• Tool Expertise: Hands-on experience using Power BI and navigating ServiceNow or similar tools and databases.

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

eirbusinesstalent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eirbusiness talent, eirbusiness and our clients apply all relevant Data Protection laws when processing your Personal Data.