IT Regional Lead - EMEA

Sensata Technologies; United Kingdom; On-site; GBP 60,000 - 85,000; Full time

Job summary

Sensata Technologies is seeking an IT Regional Lead for EMEA to facilitate the transition to a global service delivery model. This role entails enhancing IT support across the region by collaborating with business units, monitoring service quality, and managing stakeholder relationships. Candidates should possess strong communication skills and at least 5 years of experience in IT service delivery.

Benefits

Competitive salary

Comprehensive benefits

Development opportunities

Qualifications

• 5+ years of experience in IT service delivery and stakeholder engagement.
• Experience managing teams and budgets.
• Understanding of global service delivery models.

Responsibilities

• Build and maintain relationships with key stakeholders.
• Serve as the liaison between IT and the region.
• Monitor and analyze Service Level Agreements (SLAs).

Skills

Effective communication

Customer-oriented

Teamwork

Problem-solving

Time management

Resilience under pressure

Strategic thinking

Education

Bachelor's degree or equivalent

Degree in Information Technology or Computer Science

Job description

The IT Regional Lead - EMEA will play a crucial role in transitioning Sensata Technologies to a global service delivery model. This position focuses on improving IT support and service delivery across the region, ensuring consistent solutions, and enhancing stakeholder engagement. This role will also be responsible for partnering with Sensata leaders in the region to identify IT needs and coordinate with the respective IT teams, utilizing Sensata’s defined intake and prioritization process. The regional IT leader will serve as a single point of escalation for business organizations and assist in prioritizing work needed for daily operations. Key focus areas include deploying standards, reducing complexity, and adding value to internal customers.

General Responsibilities:

1. Build and maintain strong relationships with key stakeholders across different business units in the region.
2. Collaborate with business units to understand their technology needs and objectives.
3. Serve as the liaison between IT and the region, directing requests appropriately.
4. Influence the utilization of global services and break down silos.
5. Provide feedback to the Global Client Services team to improve efficiency.
6. Monitor and analyze Service Level Agreements (SLAs) to ensure quality service delivery.
7. Act as the escalation point for IT service issues and critical incidents in the region.
8. Create and maintain an asset management roster until the global system is implemented.
9. Coordinate audits with global service delivery leaders.
10. Identify risks and issues related to IT projects and services.
11. Ensure vendors are engaged appropriately.

Experience / Qualifications:

1. A university degree (Bachelor's preferred) or equivalent relevant experience.
2. Strong business ethics and effective communication skills.
3. Customer-oriented with a focus on adding value.
4. Result-oriented with the ability to meet goals within deadlines.
5. Teamwork and collaboration skills.
6. Strong planning, organizing, and problem-solving abilities.
7. Effective time management and conflict resolution skills.
8. Sound decision-making capabilities and resilience under pressure.
9. Strategic thinking and objective management skills.
10. Experience managing teams and budgets.
11. At least 5+ years proven experience in IT service delivery and stakeholder engagement.
12. Understanding of global service delivery models and IT support systems.
13. Excellent interpersonal skills and multitasking abilities.

Additional qualifications include a degree in Information Technology, Computer Science, or related fields, and experience managing external resources against SLAs and operational metrics. The role offers a competitive salary, benefits, and development opportunities. All candidates must undergo a medical and drugs test. Working at Sensata involves collaboration across diverse teams and cultures, fostering an environment of mutual respect and innovation.