IT Project Manager

Recruitment Avenue; London; On-site; GBP 30,000 - 38,000; Full time

Job summary

An established industry player is seeking an IT Project Manager to lead multiple long-term projects focused on digital technology. This dynamic role involves overseeing the rollout of a bespoke booking system, managing website content, and enhancing CRM capabilities. The ideal candidate will have a strong background in IT support, excellent communication skills, and a knack for problem-solving. Join a vibrant team dedicated to providing exceptional services to international students, where your contributions will directly impact the success of innovative projects. If you're ready to take on an exciting challenge in a supportive environment, this is the perfect opportunity for you.

Qualifications

• 3+ years in IT-related roles with strong project management skills.
• Advanced knowledge of Microsoft Office, especially Excel.

Responsibilities

• Oversee rollout of a new booking and customer management system.
• Manage website maintenance and SEO initiatives.
• Assist staff with IT-related queries and troubleshooting.

Skills

Team Player

Problem-Solving

Attention to Detail

IT Support Experience

Communication Skills

Project Management

Microsoft Office (Excel)

CRM Systems

HTML

CSS

Tools

Microsoft Office 365

Salesforce

Job description

Job Title –IT Project Manager

Job Location –London

Salary –£30k – £38k

Our client is London’s leading accommodation provider for international students, they are currently recruiting for the key position of IT Project Manager (mid-level)

This role is responsible for the delivery of multiple long-term projects within the company. It is dynamic and varied in its scope, but with an emphasis on digital technology.

The hours of work are normally from 0930-1800 hrs Monday-Friday, with occasional team meetings starting at 0830 hrs.

Responsibilities

• Rollout and oversight of a new bespoke booking and customer management system, including liaison with the development team, user testing, data migration, bug reporting and training.
• Maintenance of website and SEO initiatives (with external SEO content provider); updating front-end web content; management of servers and cloud infrastructure; production of wireframes.
• Expansion of CRM system capabilities, including managing the contact database, building new campaigns and automations, updating forms.
• Liaise with remote IT support for rollout of updates, installation, maintenance and decommissioning of IT hardware; administration and maintenance of Microsoft Office 365; telephone & VoIP system.
• Assisting staff with IT-related queries, troubleshooting and helping to resolve issues with IT equipment, in collaboration with remote IT support.
• Company statistical analysis and reporting, including productivity, finance, trend analysis & forecasting (with raw data from booking system/CRM); use of MS Excel formulas and/or Visual Basic scripts to compile charts/reports.
• Management and delivery of future company projects as required.

Key Skills & Attributes

• You should be a strong team player but will also be comfortable with working for extended periods on your own, with the ability to multitask and meet deadlines reliably.
• You will be innovative and able to problem-solve effectively.
• You will also need an eye for detail and a good head for figures and formulas.
• Previous IT-related experience and an advanced understanding of office-based software and hardware is essential.

Specific skills required are as follows:

• At least three years’ experience in a previous IT-related role (e.g. tech support, IT management, etc.)
• Excellent communication skills in dealing with developers and other suppliers
• Demonstrable experience in delivering long-term projects
• Advanced knowledge of Microsoft Office applications (especially Excel) and the Office 365 environment
• Familiar with CRM systems (experience with Salesforce would be an advantage)
• Familiar with HTML and CSS (development experience is not essential but would be an advantage)