IT Project Manager

Five Guys; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading restaurant group is seeking a Project Manager in London to oversee planning, execution, and delivery of technology and operational projects. The ideal candidate will have proven project management experience in hospitality and strong skills in stakeholder engagement and budget management. The role offers a competitive salary and the chance to lead high-impact projects within a collaborative work culture.

Benefits

Competitive salary and benefits package

Career growth opportunities

Collaborative work culture

Qualifications

• Proven experience in project management within hospitality, retail or multi-site operations.
• Strong track record delivering technology and operational projects across multiple locations.
• Excellent stakeholder engagement skills, with the ability to influence and negotiate at all levels.

Responsibilities

• Lead the delivery of multiple concurrent projects, from approved solution to final handover.
• Manage rollouts of systems such as POS, payment solutions, and guest service platforms.
• Control project budgets, track spend, and manage risks to maintain delivery within agreed parameters.

Skills

Project management

Stakeholder engagement

Budget management

Problem-solving

Tools

Agile methodologies

PRINCE2

SCRUM

Job description

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BURGERS & FRIES AND INCREDIBLE CAREERS!

Five Guys started out in Arlington, Virginia back in 1986 when Jerry and Janie Murrell offered sage advice to their young sons: "Start a business or go to college". The business route won, and the Murrell family opened their first burger joint called, simply, Five Guys - after the five brothers. The formula was as uncomplicated as it comes. Burgers and fries - cooked to perfection - and that's it. Now, over 35 years later, we have over 1,500 locations in the US and over 300 restaurants across the UK and Europe - and we're only just getting started.

While Burgers and Fries are what we're famous for, we know that it's crucial that our restaurant teams have the right tools to allow the smooth and efficient running of our restaurants, and we know that the right technology goes a long way in supporting these goals - which is why we're looking for a Project Manager to join the team in England.

ROLE OVERVIEW:

The Project Manager will oversee the planning, execution, and delivery of projects, including technology rollouts, operational improvements, and infrastructure upgrades. The role requires strong stakeholder management skills, a hands-on approach to problem-solving, and the ability to work across cross-functional teams in a fast-paced environment.

KEY RESPONSIBILITIES:

• End-to-End Project Management - Lead the delivery of multiple concurrent projects, from approved solution to final handover.
• Technology Deployments - Manage rollouts of systems such as POS, payment solutions, guest service platforms, Digital menu board / kiosk roll out, Azure migration and network upgrades.
• Venue Upgrades - Oversee operational and technology fit-outs for new and existing locations, ensuring compliance with safety, brand, and regulatory standards.
• Stakeholder Engagement - Build strong relationships with internal teams, store managers, suppliers, and external contractors to ensure alignment and smooth delivery.
• Budget & Risk Management - Control project budgets, track spend, and manage risks to maintain delivery within agreed parameters.
• Governance & Reporting - Implement and maintain project governance frameworks, providing clear reporting to senior leadership, using methodology like Scrum, Agile and Kanban
• Process Improvement - Work with the Head of Restaurant Technology to Identify opportunities to optimise operational workflows and technology adoption in hospitality settings.

YOUR SKILLS AND EXPERIENCE:

Essential:

• Proven experience in project management within hospitality, retail, or multi-site operations.
• Strong track record delivering technology and operational projects across multiple locations.
• Proficient in project management methodologies (Agile, PRINCE2, SCRUM or similar).
• Excellent stakeholder engagement skills, with the ability to influence and negotiate at all levels.
• Strong commercial awareness with budget management experience.
• Experience coordinating with contractors, vendors, and third-party service providers.

Desirable:

• Familiarity with POS systems, Azure technology, and payment device rollouts.
• Experience delivering projects in high-footfall or regulated environments (e.g., airports, large event venues).
• Certifications such as PRINCE2, PMP, Lean Six Sigma, or ITIL.

WHAT WE OFFER:

• Competitive salary and benefits package.
• Opportunity to lead high-impact projects that shape guest experience and operational efficiency.
• Collaborative and innovative work culture.
• Career growth in a fast-expanding hospitality group.

People who thrive in Five Guys share and demonstrate our values by being competitive and enthusiastic, having integrity and believing in the value of family. We prize getting things done above what you say, and we're all committed to the continued success and growth of Five Guys. If you think this all adds up to a great career move, get in touch today.