IT Project Engineer (Specialist)

PSU Technology Group Ltd; Bridgnorth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT solutions provider in Bridgnorth is seeking an IT Project Engineer to deliver comprehensive IT transformation projects. The role involves managing various IT tasks, ensuring effective communication with stakeholders, and providing high-level support across the client base. The ideal candidate will have proven experience in IT support and excellent communication skills. This position offers benefits including a health discount program and an employee assistance program.

Benefits

Subsidised health and dental care

Employee Assistance Programme

Life assurance (3x salary)

Generous holiday entitlement

Qualifications

• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Proven experience in an IT Support role.

Responsibilities

• Deliver and assist on IT projects including cloud and security.
• Communicate with stakeholders to recommend IT improvements.
• Log and resolve issues via the ticketing system.

Skills

Verbal and written communication

Ability to work under pressure

Proven experience in IT support

Customer service skills

Job description

Overview

FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and a strong focus on customer service, recognised for high Net Promoter Scores (NPS). The company’s national fibre network, Platform One, is the most connected network in the UK. FluidOne serves 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services and solutions spanning security, disaster recovery, cloud hosting, and Microsoft licence management. The company aims to lead secure AI adoption by combining innovative Connected Cloud solutions with expert service, helping end-users access business applications from anywhere. FluidOne works with SMBs and enterprise clients to design solutions that fit their in-house IT structures and simplify complex hybrid multi-site environments while staying secure.

Led by CEO Russell Horton, with co-founder Chris Rogers (who started the business in 2006) and CFO Graham Dickie, the management team is backed by Livingbridge to support long-term growth.

Role Overview

As a competent IT Project Engineer, you will act as a key technical expert, delivering end-to-end IT transformation projects across FluidOne’s client base. From scoping and onboarding to migration and implementation, you’ll shape modern IT environments for the full range of FluidOne clients. You will support clients and colleagues in a timely manner in line with the client’s support contracts.

Responsibilities

• Deliver and assist on IT projects (cloud, systems, security, hardware)
• Communicate with stakeholders to recommend IT improvements
• Provide third-party software advice and in-house system testing
• Log and resolve issues via the ticketing system with excellent communication
• Create and update customer documentation and knowledge base
• Work to any agreed SLAs
• Prioritise and manage multiple open tickets
• Establishing good working relationships with clients

• Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team
• Take ownership of tickets as appropriate and continue to own the task until completed even if elements are delegated to others
• May be required to work out of the office at client sites or FluidOne sites. This will require travel, possible overnight stays, and potential for working out of office hours

Requirements

• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external clients (up to senior management levels), using appropriate and professional language
• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
• Proven experience in an IT Support Role and Team
• Must follow all integrated ISO management systems and be aware of and comply with all ISO data security systems
• Ability to maintain regular, punctual attendance
• Clear and concise communication by phone and in writing
• Must complete all necessary paperwork and administrative tasks as required, including timesheets, expenses, ticket notes and related tasks
• Ability to handle a constantly changing flow of work; stay productive during slow times, multitask during busy times, and maintain professionalism during stressful situations

Disclaimer

The above statements describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits After Probationary Period

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Sodexo discount platform
• FluidOne breakfast and refreshments on office days
• Pension contribution – 5% company contribution
• Generous holiday entitlement
• One day off for birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme

How To Apply

Send CV with covering letter to [e-mail] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.