IT Problem Manager

Harvey Nash; Greater Manchester; On-site; GBP 60,000 - 80,000; Full time

Job description

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Join a dynamic digital IT team within the higher education sector and help shape the future of IT services across campus.

As IT Problem Manager, you'll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff, students, and faculty. Working closely with technical teams and service leads, you’ll lead root cause analysis, drive permanent solutions, and support the business' commitment to service excellence.

What you’ll do:

Lead the IT problem management process, aligned with ITIL best practices

Conduct root cause analysis and implement long-term fixes

Work cross-functionally with incident and service teams

Maintain the Known Error Database (KEDB)

Collaborate with stakeholders to improve outcomes

Monitor performance and report to senior leadership

Drive continuous improvement and develop team capability

What we’re looking for:

Strong background in IT problem management (ideally in higher education)

Skilled in root cause methodologies (5 Whys, Fault Tree Analysis, etc.)

Excellent communication, leadership, and analytical skills

Passion for delivering outstanding IT service and user experience

Apply now to learn more.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Higher Education

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