IT Problem Manager

Pro-Connexions; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology service provider in the Leeds area is seeking an IT Problem Manager to proactively analyze and resolve complex IT issues within their infrastructure and services. The ideal candidate will have experience in an MSP environment, a strong background in Problem Management processes, and excellent communication skills to work effectively with various stakeholders. This hybrid role offers a dynamic work environment.

Qualifications

• Experience as a Problem Manager in an MSP environment.
• Strong understanding of Problem Management processes.
• Familiarity with IT Infrastructure and services.

Responsibilities

• Proactively analyse and resolve complex problems.
• Investigate incidents to identify root causes.
• Collaborate with stakeholders for service improvement.

Skills

Problem Management

Root Cause Analysis

Incident Management

Communication

Organisational Skills

Education

ITIL v4 Accreditation

Tools

ServiceNow

Job description

Overview

IT Problem Manager / Problem Analysis / Problem Coordinator – Leeds area, Hybrid role.

As a Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within our IT Infrastructure and services.

Responsibilities

• Proactively analyse and drive resolution of complex problems within IT Infrastructure and services.
• Investigate and analyse incidents to identify underlying problems and root causes by proactive analysis using ServiceNow.
• Collaborate with cross-functional teams and stakeholders to ensure effective problem management and service improvement.

Qualifications

• Experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies.
• Proficiency in incident management and root cause analysis; familiarity with IT Infrastructure and services including cloud, software, networks and applications.
• Excellent knowledge of ITIL; ITIL v4 accreditation is ideal.
• Excellent communication and organisational skills; ability to clearly explain technical concepts to non-technical colleagues.