IT Operations Specialist - London - Hybrid working

Investigo Limited; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading banking organization is seeking an IT Operations Specialist to bridge users and technical stakeholders. The role involves managing incidents, providing second-line support, and enhancing IT operations in a dynamic financial environment. Successful candidates will possess strong IT support experience, particularly within banking, and must demonstrate effective communication skills.

Benefits

Excellent salary and benefits package

Continuous learning and professional development

Collaborative team environment

Qualifications

• Solid IT operations/support experience in banking or financial services.
• Strong grasp of Windows, Office 365, SCCM, and ITSM tools.
• Confident in troubleshooting complex issues and managing escalations.

Responsibilities

• Serve as primary IT liaison managing incidents and requests via ServiceNow.
• Support remote working setups, laptops/desktops, and related infrastructure.
• Document IT processes and assist with ITIL/Service catalogue improvements.

Skills

IT operations experience

Windows infrastructure

Networking

Office 365

SCCM

ITSM tools

Stakeholder management

Troubleshooting

Education

ITIL certification

Tools

ServiceNow

SCCM

UniFlow

Job description

IT Operations Specialist / IT Support Specialist / Technical Support Analyst - 1st and 2nd line - Banking - London - Hybrid working

Exciting opportunity for an Technical Operations Specialist to join a flexible IT function within a Banking organisation and be responsible for supporting both the IT department and core banking application developers. You'll be the bridge between users, business teams, and technical stakeholders, ensuring seamless day-to-day operations and delivering enhancements to improve service and efficiency.

Key Responsibilities:

• Serve as primary IT liaison - managing incidents and service requests via ServiceNow
• Support PC network/infrastructure
• Provide second‑line support for Office 365, Teams, telephony, AV and dealer turrets
• Deploy software and updates using SCCM; manage AD starter/leaver access and mobile devices
• Support remote working, laptops/desktops, printers (via UniFlow) and network infrastructure
• Maintain IT procedures, consumables, and hardware asset records for CEMEA
• Enforce security standards and support group-wide IT initiatives
• Coordinate with vendors and head office IT to resolve issues promptly
• Document IT processes, update policies, and assist with ITIL/Service catalogue improvements

You will have:

• Solid IT operations/support experience- gained from within a banking or financial services company
• Strong grasp of Windows infrastructure, networking, Office 365, SCCM and ITSM tools
• Confident in handling escalations, troubleshooting complex issues, and working under pressure
• Excellent communicator with stakeholder management skills across projects and vendors
• Flexibility for occasional weekend support
• ITIL certification and SCCM experience are advantageous

Why you'll love this role:

• Be at the heart of our technology delivery in a fast-moving financial environment
• Collaborate across teams-from core banking, development to business analysis and users
• You will have the opportunity to shape and improve the IT operating model and support framework
• Continuous learning and professional development in a regulated, structured setting

Excellent salary and benefits package alongside a warm and welcoming working environment. Apply immediately.