IT Operations Manager

ZipRecruiter; Loughborough; Remote; GBP 36,000 - 47,000; Full time

Job summary

A leading company in higher education services is seeking an IT Operations Manager to lead and manage IT infrastructure. This full-time role includes overseeing IT services and a dedicated team. The ideal candidate should have experience in IT operations and a strong grasp of security management. The position offers a competitive salary and a range of benefits including generous holidays and a pension scheme.

Benefits

Defined contribution pension scheme

30 days holiday plus bank holidays

Support for CPD and training

Qualifications

• Proven experience in IT operations and digital systems management.
• Strong leadership skills and the ability to manage a team.
• Ability to oversee IT service operations and security.

Responsibilities

• Lead and oversee all aspects of IT and digital infrastructure.
• Ensure smooth operation and security of core IT services.
• Manage ICT Manager and ICT Support Officer.

Skills

IT infrastructure management

Strategic planning

Security management

Team leadership

Job description

Overview

Job Title: IT Operations Manager

Job Reference: REQ250881

Date Posted: Fri, 26 Sep 2025 00:00:00 GMT

Application Closing Date: Thu, 16 Oct 2025 00:00:00 GMT

Location: Loughborough

Package: A competitive salary between £36,636 - £46,049, dependent on qualifications and experience

About PHES

Professional HE Services (PHES) is an umbrella company for membership organisations in the UK Higher Education sector. PHES is the corporate “parent” to eight Special Interest Organisations (SIOs), and between them, these organisations support UK university staff who work in the areas of estates, facilities management, legal, internal audit, commercial and campus services, finance, procurement, strategic planning, media services, and HR. We currently employ 46 staff across the UK. We have recently increased the number of associations we work with and the number of staff we employ, which has seen an increase in the IT operational support we require.

Role and responsibilities

As the Company grows, IT and digital systems are increasingly dependent on IT and digital systems—making this new role essential to our future success. The successful candidate will become an essential part of the team, leading and overseeing all aspects of our IT and digital infrastructure, with strategic guidance from the Managing Director. This role will ensure the smooth operation, security, and strategic development of our core IT services, data systems, and websites, and play a key role in the organisation’s digital future. This is a full-time role, and the post-holder will report to the PHES Managing Director and will manage the ICT Manager and ICT Support Officer. This role will be UK home-based and include some UK travel and occasional overnight stays to attend team meetings.

Terms and benefits

We will offer a competitive salary between £36,636 - £46,049, dependent on qualifications and experience. A defined contribution pension scheme is offered with 7.5% employee and 16% employer contribution rates, together with life insurance. We offer 30 days’ holiday plus bank holidays and discretionary days’ office closure. Support for CPD and appropriate training will be given. We are committed to equality of opportunity, to eliminating discrimination and to creating an inclusive working environment for all.

Equality statement

We therefore encourage candidates to apply irrespective of , , marriage or civil partnership status, or maternity, , and belief, , sex, or . You can read our Equity, and Policy online.

How to apply

If you have any questions about the role, please contact [e-mail].

The job description and online application form can be found at www.phes.ac.uk/recruitment

Please note: we do not accept application forms via email, nor do we accept CVs. Applicants must be UK based and have the right to work in the UK.

Closing date: 16th October 2025 at 11pm

Interviews: 6th November 2025 via Microsoft Teams

Apply Online