IT Operations Manager

Charity People; London; Hybrid; GBP 60,000; Full time

Job summary

An international human rights charity in London seeks an experienced IT Operations Manager to lead its IT service delivery. This role involves overseeing a team, enhancing IT infrastructure, and ensuring robust cybersecurity. The ideal candidate has strong leadership skills, extensive knowledge of IT operations, and a commitment to equity and human rights. Offering competitive pay and a flexible, hybrid working environment.

Qualifications

• Experience in leading IT service delivery within hybrid environments.
• Strong knowledge of cybersecurity and data protection compliance.
• Familiarity with IT support tools.
• Experience managing budgets effectively.
• Commitment to human rights and equity.

Responsibilities

• Lead and support the IT Operations team.
• Enhance IT infrastructure across multiple locations.
• Deliver a proactive cybersecurity strategy.
• Drive continuous improvement in services.
• Manage IT operations budgets.

Skills

Leadership in IT service delivery

IT infrastructure knowledge

Cybersecurity expertise

Team building

Budget management

Tools

JIRA

Office 365

Azure

Sophos Central

Job description

IT Operations Manager
Location: London / Hybrid 1 to 2 days per week in the office

Full-time, 35 hours per week, with part-time and flexible working hours considered

Duration: Temporary until December 2025 with a view to being extended

Pay rate: £230.77 per day + £33.55 holiday pay (equivalent to £60,000 FTE)

Immediate start essential

Charity People are delighted to be partnering with an independent, international human rights charity that works to end abuses and build a world where justice, fairness, freedom, and truth are accessible to all. They are currently seeking a strategic and hands-on IT Operations Manager to lead the next phase of their IT service development and delivery.

About the Role

The IT Operations Manager will lead a small, dedicated team providing essential IT support, infrastructure management, and cybersecurity across a diverse and hybrid working environment. Reporting to the Director of Data, Finance and Infrastructure, the postholder will play a key role in ensuring that systems are secure, resilient, and efficient enabling staff, members, and volunteers to campaign effectively for human rights.

This is a unique opportunity to shape IT strategy while remaining closely involved in day-to-day operations, including mentoring the team, providing 2nd/3rd line support, and leading on performance improvements and cyber incident response.

Key Responsibilities

• Provide inclusive leadership and support to the IT Operations team, fostering a collaborative and high-performing culture
• Oversee and enhance IT infrastructure across multiple locations, including regional offices and retail spaces
• Deliver a proactive cybersecurity strategy and lead incident response planning
• Drive continuous improvement and service excellence, ensuring service levels and performance indicators are met
• Manage IT operations budgets and contribute to wider digital and technology transformation initiatives
• Offer hands-on support when needed, promoting a responsive and service-focused approach

Person Specification

• Demonstrated experience in leading IT service delivery within complex, hybrid working environments
• Strong knowledge of IT infrastructure, cybersecurity, and data protection compliance
• Familiarity with tools such as JIRA, Office 365, Azure, and Sophos Central (or similar)
• Proven ability to build, support, and develop high-performing teams
• Experience managing budgets and optimising resources effectively
• Previous experience in the charity, not-for-profit, or membership sectors is welcomed
• A genuine commitment to human rights, equity, and inclusive leadership

How to apply:

Tatiana Ostara at Charity People is supporting this recruitment. Please send your CV as soon as possible as applications will be reviewed on a rolling basis.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.