IT Operations Manager

JR United Kingdom; City Of London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading education institution in London is seeking an experienced IT Operations Manager for a 3-month contract. This hybrid role involves managing the IT department's daily operations, supporting a senior director, and ensuring effective service delivery. Ideal candidates will have a strong background in IT management, particularly within educational environments.

Qualifications

• Experience in IT management or leadership role, preferably in education.
• Proven experience managing IT support or operations team.
• Strong understanding of Windows Server and Microsoft technologies.

Responsibilities

• Lead, manage, mentor, and support the existing IT team.
• Manage the IT helpdesk queue and workload.
• Oversee operational maintenance and monitoring of IT infrastructure.

Skills

IT management

Leadership

Windows Server

Microsoft technologies

Networking principles

IT service management

Virtualised environments

Job description

Social network you want to login/join with:

IT Operations Manager, London (City of London)

Client:

Hays

Location:

London (City of London), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

Job Description:

IT OPERATIONS MANAGER

HYBRID WORKING

INSIDE IR35

Our client, a leading education institution in the heart of London, is looking to hire an experienced IT Operations Manager for an initial 3-month contract.

In this role, you will support a senior Director by managing the day-to-day operations of the IT department and its workload.

You will be responsible for ensuring the smooth running of the IT department, managing the IT team, prioritising support requests, and overseeing operational IT service delivery.

Key Responsibilities Include:

• Lead, manage, mentor, and support the existing IT team
• Manage the IT helpdesk queue and workload, ensuring timely and effective resolution of support requests
• Prioritise incoming IT issues and projects based on urgency and impact, in consultation with senior stakeholders
• Oversee the operational maintenance and monitoring of IT infrastructure, including servers and networks
• Manage relationships with key IT vendors and external support providers as necessary

Key Skills Required:

• Experience in an IT management or leadership role, preferably within an educational or similarly complex environment
• Proven experience managing and leading an IT support or operations team
• Strong understanding of Windows Server environments, Microsoft technologies (Active Directory, Group Policy, O365/Microsoft 365), networking principles (TCP/IP, DNS, DHCP, Wi-Fi), and end-user device support (Windows and potentially macOS/iOS)
• Experience with IT service management principles (e.g., ITIL) and helpdesk ticketing systems
• Experience managing virtualised environments (e.g., VMware, Hyper-V)

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