IT Operations Manager

Immersive Labs; Bristol; Hybrid; GBP 40,000 - 80,000; Full time

Job description

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Immersive is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats.

Where we are now

Immersive was founded in 2017, from a cargo container in Bristol, UK we've grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work for the last 3 years running! We are trusted by the world's largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

IT Operations Manager

Do you have a solid technical background with the skills to manage and motivate people, and to make change happen? Then look no further, as we have an exciting opportunity for you to join our team in Bristol.

As our IT Operations Manager you will oversee the internal IT functions across Immersive. You will work collaboratively across all business functions to ensure that our people have the right systems to keep them productive and secure. Working with your key partners in Security, Finance, Legal, People Ops and Engineering you will implement IT solutions that service the needs of the business today and into the future.

This role will be hybrid, you will be required to be in the Bristol office 2-3 times per week.

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Delivery of IT Operations annual priorities aligned to the business strategy
• Line management of international team across multiple time zones
• Experience of mentoring team members, fostering enthusiasm and facilitating development opportunities
• Delivery of cloud-based IT Operations services to a growing workforce
• Implementation and maintenance of IT Security standards to meet internal security standards and customer expectations
• Delivery of change, incident and problem management through the team aligning to the ITILv4 framework
• Management of IT related projects and initiatives
• Communicating with the business and relevant stakeholders updates
• Managing team budgets

You should apply if you have (we know it's tough, but please try to avoid the confidence gap. You don't have to match all the listed requirements exactly to be considered for this role):

• An understanding of cloud computing across all CSPs
• Knowledge and experience in managing Microsoft Windows Operating Systems in enterprise environments
• Knowledge and experience in managing Mac Operating Systems in enterprise environments
• Knowledge and experience in managing Google Workspace and Microsoft O365 productivity suites and associated functionality
• Experience in managing a BYoD estate
• Experience in managing network protocols and performing diagnostic checks
• Knowledge and experience in Hardware and Software deployment and management
• Experience of coordinating the technical elements of large scale live and hybrid events
• An understanding of security frameworks and data governance

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + 2 volunteering days and your birthday off
• The longer you are with Immersive, the more holiday days you get, up to a maximum of 30 days after five years of service
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan and more
• Career and learning development through the platform and our 'Learn Anything' fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We're a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• When you do visit the UK hub, getting there is easy: we're based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://www.immersivelabs.com/company/careers