IT Operations Executive

iFAST Global Bank Ltd; Royal Borough of Greenwich; Hybrid; GBP 30.000 - 35.000; Vollzeit

Benefits dieser Stelle

Pension scheme

Private Medical Insurance

60-40 Hybrid working after probation

Training and development

Free gym access in the building

25 days annual leave + 8 bank holidays

Zusammenfassung

iFAST Global Bank Ltd is seeking an IT Operations Executive to join the IT Team. You will own incidents, changes, reporting and ad hoc requests in a regulated bank environment and coordinate with suppliers to develop product knowledge.

The role requires self-direction, risk awareness, and the ability to influence improvements in automation, monitoring and documentation while staying calm under time pressure.

Qualifikationen

• Bachelor's degree in IT, Computer Science, or a related field.
• Strong knowledge of programming languages such as Java, C++, or Python.
• Strong working knowledge of Oracle and SQL Server, including complex SQL.
• Good working knowledge of Linux and Windows, scripting to automate tasks.
• Experience with AWS, Terraform, Kubernetes, and CI/CD pipelines using GitHub.
• Knowledge of virtualization, application clustering and containerization.
• Experience with APIs, API gateways, middleware, MQ, and SFTP.
• Experience developing and maintaining financial reports (SSRS) and Power BI.
• Ability to analyze performance metrics and optimize queries.

Aufgaben

• Take full ownership of work, meet deadlines and maintain quality.
• Escalate with options and recommendations beyond problems.
• Anticipate risks and fix root causes; drive improvements.
• Drive automation, monitoring, processes and documentation.
• Coordinate with application suppliers and business sponsors.
• Produce regulatory reports and run End of Day processes.
• Coordinate systems integration, new reports, patches and upgrades.
• Manage relationships with system suppliers.

Kenntnisse

Bachelor's degree in IT

Java

C++

Python

Oracle

SQL Server

Linux

Windows

Bash

PowerShell

AWS

Terraform

Kubernetes

CI/CD

GitHub

SSRS

Power BI

APIs

Messaging MQ

SFTP

Ausbildung

Bachelor's degree in IT, Computer Science, or related field

Tools

AWS

Terraform

Kubernetes

CI/CD (GitHub)

SQL Server

SSRS

Power BI

Jobbeschreibung

iFAST Global Bank is seeking a highly motivated, enthusiastic, and self-starting candidate to join our IT Team as an IT Operations Executive. As an IT Operations Executive, you will have the opportunity to work closely with experienced professionals across various departments, gaining valuable hands-on experience in diverse IT functions. You will be exposed to a wide range of IT projects and responsibilities, allowing you to develop a strong foundation in information technology, continuously learn and grow, and make a significant impact within the organization.

This is a self-directed role in a complex, regulated bank production environment. The jobholder works from objectives rather than detailed instructions. They are trusted to decide the approach, plan and prioritise their own workload, and deliver with minimal supervision. That workload covers production support, incidents, changes, reporting and ad hoc requests. Problems are often non-routine and span several layers: application, database, middleware, infrastructure and cloud. Solving them takes in-depth analysis and sound judgement, not just following existing procedures.

The jobholder is expected to:

• Take full ownership of their work, including deadlines, quality and any commitments made, and see it through to completion without needing to be chased.
• Escalate by exception, bringing options and a recommendation rather than just the problem.
• Anticipate risks and issues before they affect service, and fix root causes rather than symptoms.
• Go beyond the immediate task and the formal remit of the role. This means questioning established ways of working and proactively driving improvements to automation, monitoring, processes and documentation.
• Base decisions on evidence: measure before drawing conclusions and know the numbers behind any recommendation.
• Keep learning and share openly. This means keeping their knowledge current, being honest about what went well and what didn’t, and passing on lessons learned to raise the standard of the wider team.

• Manage application problems / incidents and elevate product queries and bug fixes to the application supplier.
• Coordinate with business application suppliers to develop advanced knowledge of the applications used by the Bank, mainly the Core Banking, middleware and Bank API developments.
• Conduct routine user and system configuration tasks in response to change requests
• Advise on most suitable financial and accounting practices to implement to achieve business objectives.
• Coordinating/Executing daily tasks such as producing regulatory reports, running End of Day processes, data backup, system monitoring, and system-level troubleshooting and remediation.
• Conduct and/or coordinate advanced tasks such as systems integration, new reports development, patch deployment, and system upgrade.
• Coordinate with and manage relationships with systems suppliers.

Relationship Management

• Build relationships with key business sponsors.
• Build relationships with key personnel within external application suppliers.

Busines Analysis

• Responsible for specifying the customisation requirements to meet the business needs and initiatives.
• Prepare business requirements documents and create functional specifications.
• Prepare detailed test specifications based on requirements and possible scenarios
• Ensure best practice and effective IT controls are applied to all aspects of the applications.
• Involvement in disaster recovery testing.

The role regularly involves working under time pressure, particularly during incidents, end-of-day processing and change windows. The jobholder must stay composed and reprioritise quickly as circumstances change. They must coordinate closely with Senior Management, keeping them informed with clear, timely and accurate updates.

The successful candidate will likely possess the following (or equivalent qualifiers):

• Bachelor's degree in IT, Computer Science, or a related field
• Strong knowledge of programming languages such as Java, C++, or Python
• Strong working knowledge of Oracle and SQL Server, including tables, views, packages, stored procedures, functions and triggers, and the ability to write and debug complex SQL.
• Good working knowledge of Linux and Windows operating systems, including writing scripts (e.g. Bash, PowerShell) to automate routine tasks.
• Working knowledge of AWS, infrastructure as code with Terraform, Kubernetes, and CI/CD pipelines using GitHub.
• Good understanding of virtualisation, application clustering and containerisation.
• Good knowledge of integration technologies, including APIs and API gateways, middleware, message queuing (MQ) and SFTP.
• Experience of developing and maintaining financial reports Services (SSRS) and Power BI.
• Good understanding of database performance metrics (e.g. CPU, memory, IOPS, connections, lock waits and query latency) and execution plans, with the ability to identify and resolve slow queries, locking and contention.
• Experience of using Amazon CloudWatch (metrics, logs, alarms and dashboards) for proactive monitoring. This includes setting meaningful alert thresholds, spotting trends before they affect service, and driving performance and cost optimisation.

• Competitive salary of £30K - £35K depending on experience
• 25 days annual leave entitlement plus 8 bank holidays
• Pension scheme, 4% employer contribution
• Private Medical Insurance
• 60-40 Hybrid working after successful probation period
• Training and development
• Free gym access in the building