IT Operations Engineer, End User Computing

Point72; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global investment firm is seeking an IT Operations Engineer in London. You will provide top-notch support and guidance to clients, while managing expectations. The ideal candidate has 3-5 years of experience in client service or technical support and possesses a bachelor's degree in a relevant field. This position offers opportunities for continuous learning and a focus on employee well-being.

Benefits

Health care benefits

Generous parental and family leave policies

Tuition assistance

Qualifications

• 3-5 years of experience in client service or technical support.
• Experience supporting Apple products at an enterprise level.
• Knowledge of market data and electronic trading platforms.

Responsibilities

• Provide hands-on technical support and guide clients.
• Diagnose and resolve technology issues promptly.
• Train clients on new technologies.

Skills

Client service

Technical support

Troubleshooting

Customer service

Scripting and automation

Education

Bachelor's degree in Technology/Computer Science

Tools

Microsoft Office

PowerShell

Jira

Job description

Social network you want to login/join with:

IT Operations Engineer, End User Computing, London

Client:

Point72

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7b56399462c0

Job Views:

6

Posted:

12.08.2025

Job Description:

What you’ll do

As an IT Operations Engineer at Point72, you will provide a range of services essential for the efficient operation of a client-focused technology service model, working independently and as part of a global team. The role requires an energetic and enthusiastic approach to diagnosing and resolving issues, providing clear guidance, and offering advice with patience and empathy. Specifically, you will:

• Provide hands-on technical support and insightful advice to clients and help manage expectations to enhance the overall technology experience.
• Focus on providing clients with best-in-class support experiences while prioritizing your workload.
• Quickly diagnose and resolve technology issues; acknowledge and address all client queries, requirements, and needs with patience and empathy.
• Provide guidance and training to clients on current technology and corporate policies.
• Train clients on new technologies and processes to enhance technology adoption.
• Promote client empowerment through the use of self-service portals.
• Establish and maintain service level relationships with local and off-site technology service providers.
• Develop written project plans to manage small and large-scale projects.
• Be available to provide rotational, 24x7 on-call support.
• Be flexible and available for domestic and international travel.
• Perform moves, adds, and changes as needed.
• Follow processes to track incidents (Jira), document root cause analysis, create knowledge base articles on new issues, create and distribute status reports, and more.
• Perform daily AM and PM system checks as per documented procedures.

What’s required

In this role, you will work within a team environment to provide best-in-class technology services to clients across the firm. You will need to demonstrate proficiency in a full range of IT-related services, including PCs, laptops, MacBooks, video conferencing solutions, software, and mobile devices as well as voice, mobile technology, Microsoft Windows-based systems, and Apple-based systems, as well as the Microsoft Office suite of tools. You should be inquisitive and eager to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts. You should also possess the following attributes:

• 3-5 years of experience in client service, desktop support, or a technical support role.
• Experience supporting Apple products at an enterprise level for MacBooks, Tablets.
• Bachelor’s degree from an accredited institution with a concentration in Technology, Computer Science, or related discipline.
• Previous experience supporting investment professionals in the financial industry.
• Knowledge of market data and electronic trading platforms such as Bloomberg, Neovest, etc.
• Scripting and automation using tools such as PowerShell, Splunk, etc.
• Ability to troubleshoot and remediate complex issues across the entire firm, provide Root Cause Analyses (RCA), and make recommendations to mitigate future risk.
• Ability to provide best-in-class customer service and technology support.
• Ability to identify issues that need urgent attention, depending on your knowledge of the business impact of the issue.
• Ability to maintain composure and focus in a fast-paced, high-pressure environment.
• Ability to work independently, while engaging and supporting the global technology team.
• Commitment to the highest ethical standards.

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Support for employee-led affinity groups representing women, minorities, and the LGBT+ community
• Tuition assistance

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth.