IT Operations Engineer

Bet365 Company; Stoke-on-Trent; On-site; GBP 45,000 - 65,000; Full time

Job summary

Bet365 is seeking an IT Operations Engineer to keep our digital world running smoothly across high-traffic global platforms. You will respond to incidents, investigate issues, escalate where needed, and resolve problems to ensure continuous service.

Training is provided, and you’ll work with a talented team to sustain reliability of critical infra. You’ll gain exposure to production IT services, collaborate with stakeholders, and handle changes and maintenance tasks.

Qualifications

• Advanced analytical and root-cause troubleshooting capabilities.
• Hands-on proficiency with Windows Server and Linux operating systems.
• Autonomous management of complex technical tasks.
• Proactive and decisive under pressure.
• Rapid acquisition of complex technical workflows.
• Ability to handle multiple high-priority issues simultaneously.

Responsibilities

• Respond to, investigate, escalate, and resolve critical incidents affecting services.
• Provide support to production IT services and business systems.
• Collaborate with colleagues to maintain reliability of infrastructure.
• Tackle complex technical puzzles and manage changes; training provided.
• Engage with senior managers and stakeholders during escalated issues.
• Record changes and incidents in the Helix ticketing system.
• Coordinate planned maintenance and ensure schedule adherence.
• Communicate with stakeholders at key times.
• Serve as frontline contact for production infrastructure.

Skills

Analytical thinking

Root cause analysis

Windows Server

Linux

Incident management

Decision making under pressure

Multi-tasking

Tools

Helix ticketing system

Observability platforms

Job description

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

Job Description

Keep our digital world running smoothly as an IT Operations Engineer, safeguarding the seamless performance of high-traffic global platforms.

The IT Operations team is primarily focused on providing support to the production IT service, comprising all customer facing products and critical internal Business systems.

As an IT Operations Engineer, you play a pivotal role in responding to, investigating, escalating, and resolving critical incidents and technical changes that impact our services.

Working alongside talented colleagues, you tackle complex technical puzzles and maintain the reliability of advanced infrastructure systems.

Whilst this is an IT based role, prior technical experience is not a prerequisite, as all relevant training will be provided.

Qualifications

• Advanced analytical and root-cause troubleshooting capabilities
• Hands-on proficiency with Windows Server and Linux operating systems
• Autonomous management of complex technical tasks
• Proactive, with the ability to make and act on decisions when under pressure
• Rapid acquisition of complex technical workflows
• Proven ability to handle multiple high-priority technical issues simultaneously

Additional Information

• Swift handling of early warnings raised via observability platforms and alarm consoles according to agreed policies
• Prompt response to service-affecting incidents through appropriate logging, investigation, and resolution
• Execution of daily tasks designed to keep production systems functioning correctly
• Direct engagement with senior managers and stakeholders during escalated issues
• Accurate recording of requests for change and incidents within the Helix ticketing system
• Rigorous assessment of system or procedural changes to provide prompt feedback
• Careful coordination of planned maintenance work while checking for scheduling clashes
• Effective control of services by disabling, enabling, retracting, or re-advertising infrastructure
• Clear communication with stakeholders at key times to ensure schedule adherence
• Frontline service delivery acting as the primary point of contact for production infrastructure

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.