IT Operations Engineer

SYNETIQ; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT Operations Engineer, where your passion for IT support will shine. This role involves providing 1st line technical assistance to both internal and external customers, ensuring high standards of service and problem resolution. You will collaborate with various teams to address user issues and maintain IT systems effectively. With ongoing training and a supportive work environment, this position offers a chance to grow your skills and contribute to a dynamic team. Enjoy a competitive salary and a range of employee benefits that enhance your work-life balance.

Benefits

Employee Discounts

Telus Health

Discounted parts and vehicles

Employee discount on Vodafone

Paid volunteering days

Pension plan with 3.5% employer contribution

28 days holiday including bank holidays

Uniform and PPE provided

Ongoing training and professional development

Qualifications

• Experience in 1st line/helpdesk support is essential.
• Strong troubleshooting skills for Microsoft Office applications.

Responsibilities

• Provide 1st line technical support via phone, email, or face-to-face.
• Collaborate with developers and infrastructure teams to resolve issues.

Skills

1st line support

troubleshooting skills for Microsoft Office

excellent communication skills

Education

Relevant IT qualification

Tools

Microsoft Windows

Active Directory

Job description

Are you passionate about IT support and problem-solving?

We have a position for an IT Operations Engineer to join the team based at our Head Office in Doncaster.

Overall Purpose of Role

To provide 1st line (helpdesk) technical support to internal and external customers, assisting them with hardware and software problems via phone, email, or face-to-face.

IT Operations

1. Provide technical support by answering support queries face-to-face, via phone, or email.
2. Maintain high standards of customer service for all support queries and adhere to service management principles.
3. Take ownership of user problems and proactively address user issues.
4. Collaborate with developers and infrastructure teams to resolve problems promptly.
5. Assist clients in resolving hardware or software issues.
6. Support users in using computer equipment by providing training and advice.
7. Assign complex service issues to relevant IT support team members.
8. Configure PCs, printers, PDAs.
9. Create user accounts.
10. Check backup logs.
11. Document changes to user permissions.

Person Specification

• Experience in 1st line/helpdesk support.
• Troubleshooting skills for Microsoft Office.
• Excellent telephone manner and face-to-face communication skills.

Knowledge

• Microsoft-based operating systems, especially Windows desktop technologies.
• Basic understanding of PC hardware setup and configuration.
• Knowledge of Server and Active Directory.

Qualifications/Certificates/Education

• Relevant IT qualification.

Personal Qualities/Other

• Exceptional communication skills, with the ability to communicate effectively in any environment.

What We Offer

• Day shift, Monday to Friday, 8:30 am - 5 pm.
• Ongoing training and professional development.
• Uniform and PPE provided.
• Benefits including Employee Discounts, Telus Health, discounted parts and vehicles, employee discount on Vodafone, paid volunteering days, pension plan with 3.5% employer contribution, 28 days holiday including bank holidays, and a competitive salary.

This role is subject to satisfactory DBS, finance, right-to-work, and reference checks. We conduct random drug and alcohol screening to ensure safety.

Who Are We

IAA Holdings, LLC (IAA), a RB Global company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. We leverage leading-edge technology and focus on innovation to facilitate the marketing and sale of total-loss, damaged, and low-value vehicles.

IAA is an equal opportunity employer committed to non-discrimination in accordance with applicable laws. This position is open to all qualified applicants legally entitled to work in the country where the job is located.