IT Operations Engineer

Integrated Care System; Crowborough; On-site; GBP 31,000; Full time

Job summary

A leading healthcare provider in Crowborough is seeking an IT Operations Engineer to provide first-class support to clinical and administrative teams. The role includes troubleshooting IT issues, maintaining asset records, and contributing to IT projects. Ideal candidates have a strong Helpdesk background and knowledge of Windows, Office 365, and service desk tools. This full-time position offers a salary up to £30,673.50 per annum.

Qualifications

• Proactive, IT professional background in Helpdesk or Service Desk environment.
• Strong troubleshooting skills with broad tech stack.
• Excellent communication and adaptability.

Responsibilities

• Be the first point of contact for all IT support across the organization.
• Troubleshoot and resolve issues across various platforms.
• Maintain asset and licensing records.

Skills

Troubleshooting skills

Customer-focused

Windows OS knowledge

Office 365 knowledge

Active Directory knowledge

Service desk tools (Jira, Spiceworks)

Tools

Remote support tools

Security tools

Infrastructure management platforms

Job description

An exciting opportunity has arisen for an IT Operations Engineer to join Horder Healthcare, a leading provider of orthopaedic and musculoskeletal services. This role will focus on the technical delivery of IT services and providing first-class support to clinical and administrative teams. But this isnt just about maintenanceits about transformation.

At Horder Healthcare, were reshaping how IT supports healthcare through a hybrid, innovative approach. If you're someone who enjoys solving problems, thinking creatively, and challenging the status quo, we want to hear from you.

Main duties of the job

• Be the first point of contact for all IT support across Horder Healthcare
• Troubleshoot and resolve issues across a broad tech stack (Windows, iOS, Office 365, printers, phones)
• Contribute to small and medium-sized IT projects
• Maintain asset and licensing records, and participate in shift and on-call rotas
• Work alongside 3rd-party vendors to deliver solutions
• Share technical knowledge with colleagues and end-users
• Constantly seek digital innovations to improve service delivery

About us

Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.

We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.

Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments, means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world-class consultants to an even greater number of people.

We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.

We are committed to caring, and committed to you.

Job responsibilities

An exciting opportunity has arisen for an IT Operations Engineer to join Horder Healthcare, a leading provider of orthopaedic and musculoskeletal services. This role will focus on the technical delivery of IT services and providing first-class support to clinical and administrative teams. But this isnt just about maintenanceits about transformation.

At Horder Healthcare, were reshaping how IT supports healthcare through a hybrid, innovative approach. If you're someone who enjoys solving problems, thinking creatively, and challenging the status quo, we want to hear from you.

What you'll do:

• Be the first point of contact for all IT support across Horder Healthcare
• Troubleshoot and resolve issues across a broad tech stack (Windows, iOS, Office 365, printers, phones)
• Contribute to small and medium-sized IT projects
• Maintain asset and licensing records, and participate in shift and on-call rotas
• Work alongside 3rd-party vendors to deliver solutions
• Share technical knowledge with colleagues and end-users
• Constantly seek digital innovations to improve service delivery

About you:

Youre a proactive, customer-focused IT professional with a solid background in a Helpdesk or Service Desk environment, ideally within an ITIL framework. You have strong troubleshooting skills and working knowledge of Windows OS, Office 365, Active Directory, and service desk tools like Jira or Spiceworks.

You're confident supporting users across multiple platforms, using remote tools, and maintaining endpoint hardware. You're a great communicator, keen to learn, and thrive in a team environment that values innovation.

Bonus points if youve worked with:

• iPM or other healthcare systems
• Security tools and infrastructure management platforms like Lansweeper

Location: The Horder Centre, Crowborough

Contract Type: Permanent, Full-Time

Work Pattern:Monday to Friday - Office hours

Salary: Up to £30.673.50 per annum(Experience Dependant)

Right to work in the UK

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristicsby applicable law.

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.

Person Specification

About you

• Youre a proactive, customer-focused IT professional with a solid background in a Helpdesk or Service Desk environment, ideally within an ITIL framework. You have strong troubleshooting skills and working knowledge of Windows OS, Office 365, Active Directory, and service desk tools like Jira or Spiceworks.
• You're confident supporting users across multiple platforms, using remote tools, and maintaining endpoint hardware. You're a great communicator, keen to learn, and thrive in a team environment that values innovation.
• Bonus points if youve worked with:
• iPM or other healthcare systems
• Security tools and infrastructure management platforms like Lansweeper

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.