IT Operations Engineer

Caring Homes Group Ltd; Colchester; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A caring home organization in Colchester is seeking a proactive IT professional to join their dynamic IT team. The role involves managing IT queries, asset management, and providing technical support in a hybrid environment. Ideal candidates will have strong Microsoft 365 skills and a passion for making a difference in the care sector. Competitive salary and benefits are offered, alongside opportunities for ongoing professional development.

Benefits

Supportive and inclusive work environment

Free DBS & Blue Light Card

Free parking

High street discounts

Employee assistance program

Qualifications

• Minimum 2+ years in multi-site IT support.
• Experience in managing accounts, permissions, and licenses.
• Ability to provide technical support face-to-face.

Responsibilities

• Handle IT queries, resolve or escalate incidents.
• Procure, track, and maintain company IT equipment.
• Install/configure hardware and troubleshoot issues.
• Test and roll out new systems.
• Work with vendors to resolve issues.

Skills

Microsoft 365 administration

Networking fundamentals

Proficiency in Windows, Android, and Apple platforms

Active Directory & Entra ID management

Endpoint and mobile device management

Problem-solving skills

Communication skills

Driving licence

Job description

First-line and remote support: Handle IT queries, resolve or escalate incidents, and document solutions.

1. Asset management: Procure, track, and maintain company IT equipment.
2. Identity and access: Manage accounts, permissions, and licences in line with policy.
3. On-site support: Install/configure hardware, troubleshoot connectivity issues, and provide face-to-face technical help.
4. Projects and improvements: Test and roll out new systems, automate workflows, and suggest service enhancements.
5. Vendor coordination: Work with suppliers to resolve issues, manage orders, and obtain quotes.

We're looking for a proactive, service-focused IT professional to join our small but dynamic IT team. This is a hands-on, varied role where you'll combine your technical expertise with problem-solving skills to keep our care homes running smoothly and securely. Minimum 2+ years in multi-site IT support.

• Strong Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Proficiency in Windows, Android, and Apple platforms.
• Active Directory & Entra ID management experience.
• Endpoint and mobile device management (Intune, Endpoint Central).
• Strong problem-solving and communication skills.
• Driving licence essential.

If you are passionate about making a difference and want to be part of a family that values empathy, dedication, and professionalism, we would love to hear from you.

• 40 Hours per week: Monday to Friday
• Hybrid working
• Occasional travel within the UK and to the Isle of Man

At Caring Homes, our mission is simple: to make each home the best possible place to live and work for our residents and our teams. We strive to create an environment that feels like home, whether we live there or work there, through our behaviour and the environment we create - and this includes our support team. We're a family.

You'll be working in a modern, diverse IT environment covering everything from Microsoft 365 to networking and mobile device management, offering plenty of opportunities to grow your skills and shape how technology supports our care teams.

Why Join Us?

• Work with a wide range of technologies, no two days are the same.
• Gain real project experience alongside daily IT operations.
• Competitive salary and benefits package.
• Be part of a supportive, close-knit IT team that values initiative and collaboration.
• Ongoing professional development including training and support to help you excel in your role including apprenticeship opportunities.
• Make a meaningful difference in a sector where technology supports quality care.

Perks:

• A supportive and inclusive work environment.
• Free DBS & Blue Light Card
• Free parking
• High street discounts
• Employee assistance program for personal and professional support.