IT Operations Coordinator

context recruitment; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique recherche un Coordinateur des Opérations IT pour une mission de 6 mois à Birmingham, avec une forte possibilité de renouvellement. Ce rôle polyvalent allie des responsabilités administratives, de contrôle et de coordination, idéal pour un professionnel expérimenté en gestion des opérations IT et de fournisseurs.

Qualifications

• Expérience prouvée dans un environnement IT dynamique.
• Compétences en gestion des fournisseurs et administration financière.
• Familiarisé avec les pratiques de gouvernance IT comme ITIL ou Agile.

Responsibilities

• Administer IT resource tracking and plan team utilisation.
• Manage demand analysis, pipeline planning, and skills visibility.
• Maintain contract registers and track renewals or compliance risks.

Skills

Gestion des ressources

Suivi des performances des fournisseurs

Gestion de la demande

Compétences en communication

Compétences organisationnelles

Compétences Excel

Tools

SAP

Oracle

Job description

IT Operations Coordinator

Birmingham (hybrid)

6 month initial term, high likelihood of extension

Up to £350 p/d (inside IR35)

Our client is seeking an IT Operations Coordinator to join a busy internal IT function.This role blends admin, control, and coordination responsibilities - ideal for someone with PMO, operations, or IT supplier management experience.

Key Responsibilities:

• Administer IT resource tracking and plan team utilisation
• Manage demand analysis, pipeline planning and skills visibility
• Support alignment of internal and external resource to project needs
• Own the IT risk register and run risk review meetings
• Support internal control processes across project, BAU and financial activities
• Maintain contract registers and track renewals or compliance risks
• Raise and manage purchase orders, invoices, credit notes and reconciliations
• Track and report on IT budget spend and variances
• Liaise with finance teams and suppliers to ensure timely payments and approvals
• Coordinate supplier performance reviews and escalate underperformance
• Support change control, SLAs, and service improvement initiatives

Requirements:

• Proven experience within a fast-paced IT environment
• Exposure with supplier and contract management, including performance tracking and compliance monitoring
• Skilled in resource or demand management, with the ability to manage capacity planning tools and processes
• Familiarity with IT governance practices and frameworks such as ITIL, PRINCE2, or Agile
• Comfortable maintaining risk registers and facilitating risk review meetings
• Strong Microsoft Excel skills and confident working with other business systems
• Experience with financial administration tasks such as raising purchase orders, processing invoices and managing credit notes
• Familiarity in procurement and finance systems such as SAP or Oracle
• Excellent communication and organisational skills
• Ability to manage workload effectively, escalate where appropriate and drive process improvements