IT Operations & AV Technician

La Fosse Associates; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic tech team as an IT Operations & AV Technician in Cambridge. You'll ensure seamless collaboration for employees by providing support for Zoom and AV equipment. This 6-month contract focuses on enhancing workplace experiences and resolving technical issues efficiently.

Qualifications

• Experience supporting Slack, Zoom, and other collaboration tools.
• Strong background in AV hardware setup and support.
• Familiarity with ServiceNow or similar ticketing systems is a bonus.

Responsibilities

• Provide hands-on and remote support for Zoom, Slack, and AV meeting room equipment.
• Troubleshoot connectivity, audio/video issues, and hardware setup.
• Respond to support requests and incidents from staff across the business.

Skills

Troubleshooting

Customer Service

Communication

Time Management

Job description

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IT Operations & AV Technician, Cambridge

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Client:

Location:

Cambridge, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

585718904ec4

Job Views:

4

Posted:

02.07.2025

Expiry Date:

16.08.2025

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Job Description:

IT Operations & AV Technician

Day rate: Inside IR35

Contract: 6 months initially

Location: Cambridge - 2 days a week

The company

Join a dynamic and forward-thinking tech team, where the focused is on delivering seamless workplace experiences for their employees. As they continue to invest in cutting-edge tools and collaboration platforms, we're looking for someone who’s passionate about tech, service-oriented, and excited to keep people connected.

The Role

We're looking for an AV & Collaboration Support Engineer to be the go-to person for all things Zoom, Slack, and AV-related. You'll play a vital role in ensuring our meeting rooms run smoothly, our teams stay connected, and technical issues are resolved quickly and professionally.

What You'll Do

• Provide hands-on and remote support for Zoom, Slack, and AV meeting room equipment (displays, micros, video conferencing systems, etc.).
• Troubleshoot connectivity, audio/video issues, and hardware setup for internal meetings and town halls.
• Work closely with IT teams to ensure collaboration tools are properly configured and maintained.
• Respond to support requests, incidents, and questions from staff across the business.
• Set up and support AV needs for internal events, board meetings, and executive presentations.
• Maintain and document technical processes and procedures.
• (Nice to have) Work within a ServiceNow environment to manage tickets and track issues.

What We're Looking For

• Experience supporting Slack, Zoom, and other collaboration tools.
• Strong background in AV hardware setup and support – including displays, cameras, micros, and conferencing tools.
• Comfortable working with employees of all levels, including execs.
• Great troubleshooting, communication, and time management skills.
• Familiarity with ServiceNow or similar ticketing systems (a bonus, not required).
• Strong customer service mindset and a problem-solving attitude.

Apply now to help shape a world-class digital workplace experience!