IT Operations Analyst

TieTalent; Watford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading engineering company in the UK is seeking an IT Operations Analyst to manage their hybrid IT estate. The role includes supporting on-prem and cloud-based systems, maintaining IT infrastructure, and ensuring security compliance. Ideal candidates will have experience in IT operations, strong knowledge of Microsoft Azure, and excellent problem-solving skills. Opportunities for professional development and a competitive salary are offered.

Benefits

Ongoing professional development

Competitive salary

Innovative workplace culture

Qualifications

• Proven experience in IT operations or support in a multi-site environment.
• Strong knowledge of Azure IaaS/PaaS and Microsoft 365 services.
• Experience with endpoint and device management tools.

Responsibilities

• Support and monitor on-prem and cloud-hosted systems.
• Maintain core IT infrastructure including Windows Server and Active Directory.
• Collaborate with support teams to improve service and resolve issues.

Skills

Microsoft Azure

Active Directory

Windows Server

Endpoint Management

Scripting (PowerShell)

ITIL Principles

Problem-solving

Tools

Intune

SCCM

ServiceNow

Jira

Job description

About

IT Operations Analyst Location: Watford - ONSITE Full-time | Permanent | 37.5 hours/week (Monday to Friday) Department: Information Technology Join one of the UK's leading engineering and infrastructure companies and play a key role in supporting and evolving our hybrid IT estate. We're seeking a skilled and proactive IT Operations Analyst to join our dynamic IT team. This is an exciting opportunity for someone who thrives in a technical, fast-paced environment and enjoys working across both on-premises and cloud-based infrastructure to ensure high service availability, security, and operational efficiency. What you'll be doing: Provide hands-on support and monitoring for a mix of on-prem and cloud-hosted systems across 300 UK locations. Maintain and enhance core IT infrastructure including Windows Server, Active Directory, networking, and cloud services. Support day-to-day operations of Azure IaaS/PaaS, Microsoft 365, Exchange Online, and related platforms. Administer and improve endpoint management via Intune, SCCM, and Autopilot. Ensure security compliance through MFA, Microsoft Defender, and proactive vulnerability management. Collaborate with internal support teams and third-party vendors to drive service improvements and resolve escalated issues. Document procedures, assist with audits, and contribute to change and release processes. Mentor junior team members and contribute to knowledge sharing across the IT function. What we're looking for: Proven experience in an IT operations, support or infrastructure role (ideally in a multi-site, enterprise environment). Strong working knowledge of Microsoft Azure (IaaS, PaaS), Entra ID (Azure AD), and Microsoft 365 services. Experience managing Windows Server environments, Active Directory, GPOs, Hyper-V, and networking (DNS, DHCP, VPN, firewalls). Skilled in endpoint and device management tools such as Intune, SCCM, and Jamf (for macOS). Scripting and automation ability (e.g., PowerShell). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. Desirable: Certification or current study towards Microsoft Azure Administrator (AZ-104) or similar. Familiarity with Okta, Google Workspace, or other identity platforms. Previous experience in engineering, construction, legal or corporate environments is a plus. What we offer: A supportive, inclusive, and innovative workplace culture. Opportunities to work on large-scale, high-impact IT projects. Ongoing professional development and training, including certifications. Competitive salary, benefits, and employee perks. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy

Nice-to-have skills

• Active Directory
• DHCP
• DNS
• Firewalls
• Hyper-V
• ITIL
• JIRA
• Okta
• Powershell
• VPN
• Windows Server
• Google Workspace
• InTune
• ServiceNow
• Watford, England, United Kingdom
  
  

Work experience

• Head of IT Operations
• System Engineer
• Systems Administrator
  
  

Languages

• English