IT Operations Analyst

DPD UK; Oldbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading logistics company in the UK is seeking an IT Operations Analyst to ensure operational integrity in the IT framework. This role involves providing second-line support, managing incidents, and overseeing software updates. Candidates should have expertise in API integration, Node.js, and Unix/Linux environments, as well as experience in service desk environments. The position offers competitive benefits and opportunities for career advancement.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance of 4 x salary

Free onsite car parking

Health Kiosks

Vitality at Work

Discounted shopping

Milestone Days off

Free eye tests and support for glasses

Qualifications

• Strong fundamental understanding and hands-on experience with API integration, Node.js, and Unix/Linux environments.
• Proven ability to automate tasks, with experience in Google Apps Script.
• Experience in a help desk or service desk environment.

Responsibilities

• Provide expert second-line support, incident and problem management.
• Actively monitor IT infrastructure and services for potential issues.
• Manage the full lifecycle of major incidents and communicate effectively.
• Collaborate with teams for incident resolution and service recovery.
• Oversee software releases, patches, and updates.

Skills

API Integration

Node.js

Unix/Linux environments

Python

Google Apps Script

Job description

Company Description

Join us on our journey as we aim to be the UK’s leader in sustainable delivery, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business that can offer you great benefits and plenty of opportunities to progress your career

As a warehouse operative you are vital to safe and efficient movement of our parcels, a vital cog in ensuring that DPD provides a service that genuinely makes a difference to our customers.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

Purpose of Position

The IT Operations Analyst is a core role that is central to the operational integrity of our IT framework, demanding a candidate with the initiative and expertise to deliver critical support across the business. The analyst will be entrusted with the vigilant monitoring of our technological infrastructure and services and will be a principal agent in the advancement of our automation capabilities.

This position calls for a forward-thinking and analytical professional who will collaborate across diverse teams to uphold the steadfastness, security, and optimal performance of our IT systems. The role's responsibilities are integral to our operational continuity and include participation in an on-call rota to provide decisive management of major incidents beyond conventional working hours.

Key Responsibilities

• Provide expert second-line support, including incident and problem management, to ensure timely resolution in line with our Service Level Agreements (SLAs).
• Actively monitor the IT infrastructure and services, taking remedial action or escalating as necessary to mitigate potential issues and ensure service uptime.
• Participate in an on-call rotation to provide essential support and incident management during non-business hours, including weekends and holidays.
• Manage the full lifecycle of major incidents, including initial response, critical data collection, and resolution. Facilitate clear and timely communication with all relevant stakeholders to ensure alignment and minimise impact. Contribute to detailed Post-Incident Reports to identify root causes and prevent future occurrences.
• Collaborate with third-line support teams and external suppliers to facilitate incident resolution and service recovery.
• Oversee the deployment of software releases, patches, and updates into the live environment, ensuring minimal disruption and continuous improvement.
• Assist in automating operational tasks and processes to enhance efficiency and reliability.
• Analysing and optimising existing scripts or operational tasks. Implementing automation whilst ensuring stringent security protocols are adhered to and enhancing efficiency and system integrity.
• Adhere to all IT policies, procedures, and SLAs, contributing to a culture of operational excellence.
• Continuously review and enhance our monitoring systems to ensure comprehensive coverage, identify potential risks, and improve overall efficiency.
  
  

Qualifications

The ideal candidate should have:

Core Technical Skills

A strong fundamental understanding and hands-on experience with:

• API Integration
• Node.js
• Unix/Linux environments
• Python
• Proven ability to automate tasks, with experience in Google Apps Script
  
  

Beneficial Experience

Familiarity with Google Cloud Platform (GCP) is highly advantageous.

Experience

• Experience in working within a help desk or service desk environment.
• Demonstrated experience in a 1st and 2nd line IT Operations or support role
• Experience with incident and problem management in a fast-paced setting.
• Knowledge and experience with Unix/Linux and Windows Servers.
  
  

Professional Attributes

• Excellent analytical and problem-solving skills with the ability to prioritise effectively under pressure.
• Strong verbal and written communication skills, with a confident and professional manner.
• Strong interpersonal and motivational skills, with the ability to work effectively in a team-oriented environment.
• Ability to work effectively in high-stress situations and adapt to changing priorities.
  
  

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Vitality at Work
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
  
  

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.