IT Operations & AV Technician

La Fosse Associates; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise dynamique recherche un Ingénieur de Support AV & Collaboration pour assurer le bon fonctionnement des outils de réunion comme Zoom et Slack. Ce rôle clé implique une interaction avec de nombreuses parties prenantes et nécessite une solide expertise en matériel AV. Si vous êtes passionné par la technologie et le service client, rejoignez notre équipe pour façonner une expérience numérique de travail de classe mondiale.

Qualifications

• Expérience en soutien de Slack et Zoom est nécessaire.
• Solide expérience dans la configuration AV, y compris les écrans et les microphones.
• Capacité à travailler avec des employés de tous niveaux, y compris des dirigeants.

Responsibilities

• Fournir un support pour l'équipement de réunion AV et les outils de collaboration.
• Résoudre les problèmes de connexion et de matériel pour les réunions internes.
• Documenter les processus techniques et procédures.

Skills

Support Slack

Support Zoom

Maintenance matériel AV

Gestion du temps

Service client

Tools

ServiceNow

Job description

Job Benefits:

Inside IR35

IT Operations & AV Technician

Day rate: Inside IR35

Contract: 6 months initially

Location: Cambridge – 2 days a week

The company

Join a dynamic and forward-thinking tech team, focused on delivering seamless workplace experiences for their employees. As they continue to invest in cutting-edge tools and collaboration platforms, we’re looking for someone who’s passionate about tech, service-oriented, and excited to keep people connected.

The Role

We’re looking for an AV & Collaboration Support Engineer to be the go-to person for all things Zoom, Slack, and AV-related. You’ll play a vital role in ensuring our meeting rooms run smoothly, our teams stay connected, and technical issues are resolved quickly and professionally.

What You’ll Do

• Provide hands-on and remote support for Zoom, Slack, and AV meeting room equipment (displays, microphones, video conferencing systems, etc.).
• Troubleshoot connectivity, audio/video issues, and hardware setup for internal meetings and town halls.
• Work closely with IT teams to ensure collaboration tools are properly configured and maintained.
• Respond to support requests, incidents, and questions from staff across the business.
• Set up and support AV needs for internal events, board meetings, and executive presentations.
• Maintain and document technical processes and procedures.
• (Nice to have) Work within a ServiceNow environment to manage tickets and track issues.

What We’re Looking For

• Experience supporting Slack, Zoom, and other collaboration tools.
• Strong background in AV hardware setup and support – including displays, cameras, microphones, and conferencing tools.
• Comfortable working with employees of all levels, including execs.
• Great troubleshooting, communication, and time management skills.
• Familiarity with ServiceNow or similar ticketing systems (a bonus, not required).
• Strong customer service mindset and a problem-solving attitude.

Apply now to help shape a world-class digital workplace experience!