IT Operation Engineer

IMAGE FRAME INVESTMENT (UK) LIMITED; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global IT solutions provider is seeking an IT Operations Engineer to manage cloud platform solutions and support IT systems. Candidates should possess a Bachelor’s degree in Computer Science or related fields and have experience in IT operations. The role requires expertise in Hyper-V, PowerShell, and ITSM practices. Join a team committed to customer satisfaction and operational excellence.

Qualifications

• 3+ years in IT operations/systems engineering.
• Expertise in Hyper-V virtualization and PowerShell automation.
• Familiarity with ITSM platforms and Windows/macOS administration.
• Scripting skills in Python/PowerShell.

Responsibilities

• Collaborate to provide the best cloud platform solution.
• Own the full IT asset lifecycle.
• Ensure 24/7 reliability of servers and networks.
• Lead Tier 2/3 support and incident management.
• Automate onboarding/offboarding workflows.

Skills

Customer satisfaction

Problem-solving

Collaboration

Flexibility

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Hyper-V

PowerShell

ServiceNow

Jira

Slack

Job description

About the Hiring Team

Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.

What the Role Entails

• Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users.

• Infrastructure & Asset Management

• Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software

• Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage QoS, PowerShell automation)

• Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems

• Operations & Technical Support

• Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS)

• Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack)

• Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus)

• Employee Lifecycle & Security

• Automate onboarding/offboarding workflows (account provisioning, access controls)

• Partner with HR/InfoSec to enforce IAM policies and compliance standards

• Continuous Improvement

• Develop IT operational playbooks and knowledge base documentation

• Optimize vendor management for procurement and SLAs

• Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc.

Who We Look For

Who we are looking for

• Self-motivated, articulate, and passionate about delivering the best results and achieving the highest customer satisfaction. A quick learner.

• Loves satisfying customers with state-of-the-art cloud solutions, automation, realizing ideas, building services, and unlocking the potential of new technology.

• Collaborative, independent, persistent, flexible, and open-minded — and you see no conflict in any of these traits.

• Knowledgeable, resourceful, and shows initiative. You always keep the customer’s objectives in mind.

• Positive by nature, a great team player, and both dependable and autonomous.

• Customer-oriented and able to work at a very fast pace.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field

• 3+ years in IT operations/systems engineering

• Expertise in Hyper-V virtualization and PowerShell automation

• Familiarity with ITSM platforms (ServiceNow/Jira/Slack)

• Windows/macOS administration and networking

• Scripting (Python/PowerShell)

• ITIL certification (preferred)

• Strong problem-solving and cross-functional collaboration skills

• Fluent in English; other EU languages preferred

• Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio IT experience.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.