IT Network Support Engineer

JR United Kingdom; Stoke-on-Trent; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in Stoke-on-Trent is seeking an IT Network Support Engineer to enhance its network infrastructure. The role involves troubleshooting and maintaining enterprise network environments, engaging with multiple teams, and offers exposure to the latest technologies like Meraki SDWAN. Ideal candidates should have significant experience in TCP/IP networking, firewall management, and possess strong problem-solving skills.

Benefits

Exposure to latest enterprise Meraki SDWAN technologies

Pension plan with 4.55% employer contribution

Employee health insurance after first year

Qualifications

• 2+ years of experience in enterprise network engineering or administration.
• In-depth understanding of TCP/IP networking.
• Experience with routers, firewalls, and switches.

Responsibilities

• Provide day-to-day support for enterprise network environments.
• Liaise with service desks to resolve networking issues.
• Assist with hardware deployment and replacement projects.

Skills

Problem-solving mindset

TCP/IP networking

VPN configuration

Packet capture/Wireshark analysis

Communication

Job description

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IT Network Support Engineer, stoke-on-trent

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Client:

MFK Recruitment

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our well-established client in Hertford is seeking an IT Network Support Engineer to join their team.

MFK Recruitment has recruited 2 Engineers to this company previously in the past 2 years, both individuals are really enjoying their roles!

Who is the company?

Formed in 2003 and based in Hertford, the company provides IT support to customers ranging from home and business to the NHS. Their close working team of engineers and support staff focus on end-user support, both on customer sites and remotely. We have evolved our working processes over many years to provide the best and most efficient service we can, whilst still creating great customer relationships along the way. They have a very low staff turnover and support their employees wherever possible, helping to foster a positive working environment.

We are seeking a skilled and experienced IT Network Support Engineer to assist us supporting and expanding our customers’ growing network infrastructure. As part of the infrastructure team, you will be working as a bridge point between our service desk, projects team and NOC. The ideal candidate will have expertise in diagnosing circuit and hardware issues, knowledge of TCP/IP networking including routing, firewalling and IPAM. The role will also expose the candidate to the deployment and management of Meraki SDWAN technologies but prior experience of this is not a requirement.

• Network Support and Maintenance: Provide day-to-day support for enterprise network environments. Configure, troubleshoot, and maintain firewall, VPN, switching, Wi-Fi, LAN and WAN infrastructure.
• Incident Management: Liaise with ISP service desk and internal service desk to diagnose, escalate and resolve networking issues with SLAs.
• Deployment: Assist with projects team for hardware deployment and replacement.

IT Network Support Engineer - Required Skills and Qualifications:

• 2+ years of enterprise network engineer or administrator experience.
• Problem-solving mindset.
• In-depth understanding of TCP/IP networking.
• Experience with configuration and diagnosing routers, firewalls, and switches.
• Strong knowledge of VPN configuration and management.
• Packet capture/Wireshark analysis.
• Ability to communicate well with various teams within our organisation.

IT Network Support Engineer - Desirable (Nice-to-Have) Skills:

• Experience with Meraki infrastructure.
• VPN meshing or SD-WAN experience.
• BGP routing.

Company Benefits:

• Exposure to latest enterprise Meraki SDWAN technologies.
• The company operates a pension plan with 4.55% employer contribution.
• In addition, employees are enrolled into an employee health insurance plan after their first year of employment.

Hours of work:

The support desk covers the hours of 8.00am to 6.30pm. Hours of work are negotiable on the following times:

8.00am – 4.30pm

9.00am – 5.30pm

The initial working times are 9am - 5.30pm with an option to change after the probation period.