IT Network/Infrastructure Support Engineer - 2n... IT Support · Coventry

Axians Networks Limited; Coventry; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic internal support team as an IT Support Engineer, where you will provide exceptional technical support across a range of software and hardware solutions. This role involves troubleshooting issues for a diverse client base, performing remote diagnostics, and occasionally traveling to customer sites for on-site support. You will work in a collaborative environment that values innovation and customer excellence, with opportunities for professional growth and development. If you are passionate about IT and eager to embrace new challenges, this position is perfect for you.

Benefits

Company Shares Scheme

Pension

Medical Insurance

Financial Planning Support

Death in Service

Medicash Healthcare Cash Plan

Company Sick Pay

Hybrid Working

Investment in Training

Employee Assistance Program

Qualifications

• Experience in troubleshooting technical issues for 1350 users.
• Knowledge of Microsoft cloud solutions and network platforms.

Responsibilities

• Provide excellent customer support and handle escalated calls.
• Perform remote diagnostics and on-site support as needed.
• Complete small projects and ensure compliance with quality standards.

Skills

Microsoft Office 365

Azure

Desktop Solutions

Server Solutions

Cisco Routers Configuration

Fortinet Firewalls

Active Directory

Windows 10

Hyper V

VMware Administration

Network Diagnostics

Backup Technologies (VEEAM)

Solar Winds Monitoring

Job description

Purpose of Role:

Are you passionate about IT? Do you like problem-solving and embracing innovation? Join our internal support team at Vinci Energies UK & ROI as an IT Support Engineer, supporting a range of software and hardware across 25 offices in the UK and ROI.

Role Overview:

We are looking for a knowledgeable and experienced IT Support Engineer to join our technical team in Coventry. The ideal candidate will have a proven history of troubleshooting and resolving technical issues for a client base of 1350 users via remote connectivity, telephone, or email.

Key Responsibilities:

1.Customer Support:

Handle escalated calls from customers around the UK.

Provide excellent levels of customer service at all times.

2.Remote Diagnostics:

Perform detailed fault diagnostics by remotely accessing customer environments.

3.On-Site Support:

Travel to customer sites as required for planned meetings or project work.

4.Maintenance and Preparation:

Run daily checks on backups and carry out preventative maintenance on customer

environments.

Prepare and build customer equipment as required.

5.Project Work:

Complete small projects, including researching and testing new products and technologies.

6.Compliance and Values:

Ensure adherence to Axians’ Management System Manual for Quality (ISO 9001), InfoSec

(ISO 27001), and ESG (ISO 14001).

Consistently embody and demonstrate Axians’ UK core values— Trust, Dynamic,

and Supported—in all interactions and behaviours, both internally and externally.

Technical requirements are essential with a number of years’ experience

Knowledge of Microsoft cloud solutions including Office 365 and Azure.

Proven experience with Desktop & Server solutions across the Microsoft stack.

Good understanding of Network platforms. Ability to configure Cisco routers and

Fortinet firewalls NSE4 working towards NSE5 essential.

Overall appreciation of system security, requirements and proven experience with

relevant software and hardware solutions.

WiFi solution experience & knowledge, with Cisco etc.

Candidates with Microsoft Certifications would prove advantageous.

Active Directory

Windows 10

Office 365

Hyper V

VMware and Citrix administration

Network fault finding and diagnostics

Network cabling and patching

Backup technologies: VEEAM

Experience with Solar Winds Server and Applications Monitoring software would

prove advantageous.

Personal Attributes:

• Confident verbal and written communicator with both clients and peers.
• Ability to research new products and information around technical solutions that provide answers and solve problems.
• Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure.

SALARY & BENEFITS

• Salary is based on experience and location.
• Benefits include:
• Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday.

WORK ENVIRONMENT

Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites.

ABOUT US

Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers’ ambitions in today’s ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking.

The strength of Axians’ global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need.