IT Network and Telecoms Specialist

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare organization is seeking an IT Network Specialist to manage and support its network infrastructure. Responsibilities include maintaining data and voice networks, diagnosing technical issues, and supervising junior staff. The ideal candidate will have a degree in IT or equivalent experience and relevant certifications like CompTIA A+ or CCNA. Strong customer service skills are essential.

Qualifications

• Degree in IT relating subject or equivalent level of experience.
• CompTIA A+, Network+, CCNA or equivalent experience.
• Extensive practical experience in a technical IT support environment.

Responsibilities

• Develop and maintain data and voice networks.
• Lead specification and procurement of network equipment.
• Diagnose faults within hardware and provide fixes.

Skills

Network management

Technical IT support

Customer care

Fault diagnosis

Team supervision

Education

Degree in IT related subject or equivalent experience

CompTIA A+, Network+, CCNA or equivalent

Tools

Network switches

Telephone systems

Wi-Fi environments

Job description

Overview

The IT Network Specialist role supports the IT Network Manager in delivering a robust, available, secure and resilient corporate network, Wi-Fi solution and telephone system. This is a highly technical role that includes design, commissioning and support of the Trust's network infrastructure. The role also supports other sections of IT Support providing third line support and an escalation route.

Responsibilities

• Develop and maintain the Trust's data and voice networks including the wireless network and remote access requirements.
• Develop and maintain the Trust's telephony and ACD systems.
• Take the lead in specifying and procuring network and telephony equipment.
• Test and evaluate new IT infrastructure products and services including software and hardware, or changes to current systems that are proposed for use in the Trust.
• Be involved with specific IM&T roll-outs of projects as required.
• Provide high levels of customer care and satisfaction.
• Respond to and resolve network and telephony related incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources.
• Diagnose faults within hardware and software and provide fixes for issues that arise in the use of the Trusts network and telephony systems and assets.
• Provide support to the department's front line, customer facing services by giving technical assistance, advice and guidance in complicated or very detailed technical areas.
• Take the lead with the resolution of IT Service Desk generated incidents within any predetermined timescales, including escalation where required.
• Provide verbal and written reports through immediate line manager, identifying progress in relation to complex IT incidents, issues or implications.
• Liaise with other local support and/or development teams obtaining advice and/or providing solutions on IM&T technical issues.
• Liaise with other Trusts support teams when technical issues expand outside the Trusts perimeters.
• Day to day supervision of junior staff within the team including allocating and monitoring the workload.
• Readily share IM&T knowledge, provide assistance, and deliver core/specialist IM&T related training involving colleagues at all levels.
• Be responsible for own personal education, keeping up to date with emerging IM&T technologies and infrastructures, changes to IM&T best practices, to ensure highest possible standards of work.
• Contribute to, update and take responsibility for IT Support's information systems.
• Participate in Departmental reviews, ensuring highest possible standards of work.
• Use and maintain resources efficiently and effectively.
• Participate in the Department's out-of-hours on-call rotas.

Qualifications

• Degree in IT relating subject or equivalent level of experience
• CompTIA A+, Network+, CCNA or equivalent experience
• Extensive practical experience in a technical IT support environment within a medium to large organisation
• Expert technical knowledge of IT Infrastructure hardware and technologies such as network switches, telephone systems and wifi environments

Desirable criteria

• Knowledge and skills in the use of Cisco technologies
• Excellent communication skills with the ability to convey complex technical concepts in plain language

Note: The Trust is an equal opportunities employer and supports a safe recruitment process. DBS checks may be required as part of the role, with related costs and policies described in the recruitment documentation. Applicants should note that salary information and closing dates are provided in the official vacancy materials and on the Trust’s careers pages.