IT Mobile Phone Support Technician

Berkeley Square IT; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services organization is seeking an IT Mobile Phone Support Technician to manage their mobile phone portfolio in London. Responsibilities include overseeing onboarding processes, troubleshooting phone issues, and maintaining records. This role is ideal for a tech-savvy professional looking to enhance their career in IT support.

Qualifications

• Experience in IT support roles involving mobile device management.
• Strong communication skills for customer interaction.
• Ability to troubleshoot and resolve technical issues efficiently.

Responsibilities

• Oversee mobile phone management for onboarding and offboarding.
• Provide technical assistance and respond to helpdesk tickets.
• Manage updates and documentation of mobile phone portfolio.

Skills

Technical assistance

Mobile device management

Troubleshooting

Database management

Customer service

Job description

Location: London

Our client, a global professional services organisation that provides consultancy, delivery, operations, and program management services to businesses, is looking for an IT Mobile Phone Support Technician to join their team.

Role Purpose:

Manage the company's mobile phone portfolio for the London region. This includes ordering, setting up, distributing, and maintaining mobile phones and related databases.

Key Responsibilities:

1. Oversee mobile phone management for new joiners, leavers, and existing staff.
2. Facilitate onboarding by ordering mobile phones and SIMs for new employees.
3. Coordinate mobile phone and SIM deliveries.
4. Update internal databases with new product information.
5. Set up mobile phones and activate SIMs via the EE web portal.
6. Distribute mobile devices to new starters on their first day.
7. Collect and process returned devices from departing employees.
8. Manage and document the disposal of retired devices.
9. Address mobile phone queries and troubleshoot issues.
10. Provide technical assistance in person, by phone, chat, or email.
11. Respond to helpdesk tickets via the internal Freshservice system.