IT Manager - TAX FREE

Talent Smart; United Kingdom; On-site; GBP 40,000 - 80,000; Full time

Job description

IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work)

TAX-FREE | Living Expenses Covered When Working Away

Join a world-class luxury cruise liner as an IT Service Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard.

Why Join?

All living expenses covered while working overseas
Opportunity to travel the world while advancing your IT leadership career
Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner

Key Responsibilities:

1. Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew.
2. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs.
3. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation.
4. Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving.
5. Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks.
6. Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards.

Qualifications & Requirements:

1. 5+ years of experience in IT service management, IT operations, or technology leadership roles
2. ITIL Certification required (experience implementing ITIL best practices preferred)
3. Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences
4. Proven experience managing IT support teams, vendors, and service contracts
5. Expertise in enterprise IT infrastructure, including Servers, networks, and end-user computing (EUC)
6. Hospitality, cruise, or travel industry experience preferred
7. Marine Training (STCW) or willingness to complete it before starting work

Work Environment:

1. Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations.
2. Work in a fast-paced, customer-facing environment, collaborating with diverse international teams.
3. Adapt to varying time zones and operational needs while maintaining high service standards.

If you are a strategic IT leader with a passion for service excellence, stakeholder management, and global operations, this is your opportunity to take your career to the next level while exploring the world.